The high annual fee is only worth it if youre taking full advantage of the cards benefits. This stateroom type features relaxing and luxurious spa decor. Bliss Collection by Norwegian pillow-top mattress on stateroom beds. In theory, a host agency is not liable to clients of a sub-IC for their acts or omissions. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. I'm glad you wrote this as nicely as you did, I'm currently on the dawn and ti be honest the suite life was not the dream I thought mostly for what you just said. Terms apply to the offers listed on this page. The Courtyard pool area for example is accessible to all guests, while The Haven Sundeck is reserved for guests 16 years and older. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.cruisecritic.com/articles.cfm?ID=345, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The concierge desk enables guests and travel agents to book shore excursions and make reservations for dining, entertainment and the spa. ), http://boards.cruisecritic.com/showthread.php?t=2518748&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2495216&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2395495&highlight=butler+request. What they can do though is virtually everything in between. The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. I hope those neighbours tipped him well as he was so devoted. I have found the concierge to be hit or miss. I had no idea about the pizza. Champagne, custom selection of liquor (in the Norwegian Star and Norwegian Dawn), fruit, bottled water and sodas. It was a great pick-me-up and once our butler figured out we weren't one for canapes or gummy bears (which took about one day), we lived well! Copyright 2023 Northstar Travel Media, LLC. The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. 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You will really feel like a celebrity with the butler service on this mid-luxury cruise line. In simple terms, a concierge is in charge of assisting you with things outside of your cabin while a butler's domain is very focused on your cabin and its amenities. In addition to more spacious cabins and suites, Concierge passengers get upgraded amenities like down duvets, a pillow menu, robes and slippers and free Wi-Fi. However, they are also increasingly found on ships that have "ship-in-a-ship" concepts like Norwegian Cruise Line's The Haven and MSC's Yacht Club. However, a concierge won't be there in the morning to make sure you don't have any last min requests or to provide an umbrella for your excursion since there was an unexpected rainstorm overnight. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). Every day you'll enjoy a delivery of specially selected treats, but if there's something you prefer feel free to let your Butler know so they can bring what you enjoy! Butler service is something usually offered to passengers who've booked a top-level suite. Just like every other aspect of cruising, the butler service from one line to the next can be completely different. Disney offers a sort of butler service for its concierge-level guests. Additionally, access to The Haven Sundeck is restricted to guests 16 years and older, offering a private space for adult guests onboard. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. Available on: Norwegian Gem, Norwegian Pearl, Norwegian Jade, Norwegian Dawn, Norwegian Star, Norwegian Jewel. From unpacking your suitcase to pouring your champagne our butlers are at your service, Champagne, custom selection of liquor**, fruit, bottled water and sodas, Sparkling wine, bottled water and fruit on Embarkation Day, Nespresso Coffeemaker and Tea Forte tea bags, Invitations to an exclusive breakfast and lunch, Specialty dining delivered to your suite from any restaurant (cover charges apply), Treats delivered right to your door each night, Bliss Collection by Norwegian pillow-top mattress, Fine linens, feather duvet and pillow menu, Plush bathrobes, slippers and oversized bath towels. Norwegians two ships in development, the Norwegian Breakaway and Getaway, will also feature the Haven when they launch in April 2013 and April 2014. We expected beggars on the streets of the big cities but not on the ship. No. However, when it comes to cruise butlers, and to a less extent concierges we're talking about a premium level of service that is actively designed to make your cruise experience special. Others have both, but they are only available to passengers in certain cabin categories (usually concierge- or suite-level accommodations for which you pay an upgraded cruise fare). We've booked a suite next year, a spa suite. It works every time, and I get my soda fix. *Square footage and stateroom configuration and capacities vary by ship. - you should always consider paying more if they did something special for you that made your cruise more enjoyable. It was kind of neat. It is a cruise ship not Downton Abbey. In all three cases that I have been in a suite the Butler did the escorting - the Concierge. Just be reasonable in your requests and expectations. This is a question that we are often asked by guests. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. While some cruise lines offer a personal, in-cabin butler, Disney's concierge is more of a service that concierge-level guests can access when needed. I do remember being told to gather around in the waiting area so they can update people on things, but then never really telling us anything. It looks like on Bliss they are (mostly) slightly further aft (where the mini-suites are on Escape) but other than that and decor, what are the differences? That's exactly the case with the Amex Platinum card. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. The Haven venues are designed with a relaxing atmosphere, and provide guests a space to get away from all of the excitement onboard the other parts of Norwegian Cruise Line ships. Silversea was the one of the first cruise lines to introduce butlers, and the service is available to guests on all of the line's nine ships. Related: Is Disney Cruise Line concierge level worth it? Cruise butlers aren't magicians and they sadly can't cause seas to be less rough or clouds to go away. Case in point: Norwegian Cruise Line offers butler service in The Haven suites. If you have the opportunity, try out a cabin category that offers the assistance of either or both types of crew members and then you can decide for yourself if access to them is worth the extra money. Started August 27, 2021, By Your suite's portable phone is pre-programmed to dial directly to either of them, or to your Cabin Steward. He was visibly perturbed by this so I told him to just go and sort out their "emergency" and I would serve our food myself. In my previous article, I told you what its like before you cruise, when you check in, and what you can expect in your stateroom. Your butler can also help with in-room parties. Courtyard attendant in The Haven Courtyard and Sundeck areas to take care of all guest needs. ft.*. Listing for: Simpson Housing LLLP. The magic starts before you even board the cruise. What is being described on this thread is reality. On port days your Concierge will arrange for you to be escorted to the gangway for an express exit, bypassing all the lines of guests waiting to disembark. Related: 11 extra charges on cruise ships that will drive you nuts and what to do about them. On the other hand, without a butler, once onboard you can call the concierge or visit the suite lounge and introduce yourself. Celebrate your arrival on board with a complimentary bottle of champagne or sparkling wine and let the stress of the real world float away. Powered by Invision Community. If unfamiliar the Daily Service Charges are: $20.00 USD per person,. Another thing to consider doing is to fill out Hero cards for the workers. You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. At a couple of the ports where lines were long to get on, many of the butlers were out working the line, looking for their guests. Both may be able to offer similar types of help such as assisting with booking dinner reservations or reserving seats for a show, the level of service is not the same. DECK 17. Does NCL track this activity? We have a young child so we wouldn't be asking for much, we simply asked for AJ for the kid it took 2 days for the juice but our neighbors got 3 meals a day in there room. Just up the tip. She's trailed an orca pod from a skiff in Alaskas Inside Passage, had an allergic reaction to a cheetah she met at a South African rehabilitation center and hiked the Borneo rainforest to glimpse orangutans in the wild and she's written about it all. Each suite has been designed with style and comfort, along with a view that changes with every port we visit. Spanning and impressive 6,694 square feet. Whenever I check into a cabin with butler service, the first thing I ask is: Does this ship have bitter lemon and can you fill my minifridge with it? $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. -- with access to a private retreat where you can enjoy complimentary food and nonalcoholic beverages throughout the day. ft.* complete with a double bed, double sofa bed, and a Murphy bed, your Family Suite can accommodate up to six* guests. With Europe-trained butlers, there is no request that is to challenging for them to handle. But if youre cruising The Haven, youre in for a special treat. There is some crossover, of course, but that's the general delineation. One note that confuses some people is that you may see notes such as that provided by MSC Cruises stating that crew do not need to be tipped. What is the cheapest month to book a cruise? From delivering any special requests, to keeping your cabin stocked with amenities and daily treats, to providing in-suite dining, your butler is there to ensure you are well-cared for during the cruise. I think I'm right in saying that doesn't include a butler. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven.