Are u serious?!? Waited there another 10 minutes and was told it would be 30 to 45 minutes. The employees name is Elijah B at store #69 Frankstown road 9001 Pittsburgh PA 15235. Job Work/Life Balance For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. They have become more of a supermarket police force bordering on the ridiculous. Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! The digital coupons are not customer friendly. We would like to show you a description here but the site won't allow us. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. I was aggressively harassed and discriminated against today around 12:40 at the 2801 E. Waterloo Rd. Block Spam Calls. If you have been a victim of such, contact a lawyer. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. Giant Eagle carries a vast array of groceries and features a full-service pharmacy, bakery, dry cleaners, deli, and cheese shop. Theres no reason I should be getting the runaround like this from a big company like this. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Health & Wellness Medical, Dental and Vision Plans Prescription Drug Coverage I purchased 3- $100 gift cards via the Giant Eagle App. Giant Eagle - car wash I paid for a SHOWROOM car wash and parts of my car weren't even touched! There was a manager standing at front of store with one cashier checking out a long line of customers. more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. When you get there, your groceries are ready. 6930 West Central Ave . Desired outcome: I wondered why she was on the floor at all if she was not going to help and was a getgo employee regardless if cashier or not! Thank you. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. She still refused. I am first off disappointed by the new renovation. I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. And their Apple Seiter tops are always smashed in. I mostly shop at giant eagle for gift cards to earn fuel back. It's already been renovated so I guess bringing back products that are no longer sold. Distribution Coordinator (Current Employee) - Freedom, PA - November 10, 2019. Besides customers who witnessed this spectacle, talk with Sue who was the only employee there who displayed any empathy. I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. Their were no signs and so i stood in the pick up line for 15 minutes just to find out i needed to be in the drop-off line. If y'all know what store this is then you know what goes on there. Category Food & Beverages. Desired outcome: This is unacceptable. Upon explaining my concern, store associate said they are out of all items. I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. It is very challenging to get answers from customer service. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. to people that shop their groceries. This has not been a one-time thing, this has been an ongoing issue with me complaining to corporate GE and yet nothing has been done about it. I got an email stating that all sales were final even though it was just a glitch in the system. I hard getgo higher up boss dont care give 2 unpaid 15minuts brake and 30minuts lunch. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. Giant Eagle, the store lead is a creep too. I asked that they contact me and one customer service representative never even filed the complaint. Anyone can write a Trustpilot review. I have always had excellent quality meats from the Market District at this location (Carmel, IN). Hope the conversation the 3 associates had was very good. My prescription was not refilled. Adults of this species have long, broad wings, fully feathered legs, an unmistakable wedge-shaped tail, an elongated maxilla, a strong beak and powerful feet. Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. Since this card was purchased from a 3rd party store/website not affiliated with us, we're not able to assist. good bye giant eagle. She had already rung up half of my groceries before I noticedI went home and wiped down each food item with sanitizing cloths then soap and water. 814-734-5036 Giant Eagle Pharmacy. Unfortunately when her friend went to use the card she accidentally scratched the pin number to hard rendering it unidentifiable. Decided to give GE another chance only to be disappointed again. Unfortunately, I collect s.S. This is unacceptable. We apologize for any inconvenience that hasoccurred.If you have any questions, please feel free to contact me.Very truly yours,Giant Eagle. (Either January 3rd or 10th). Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Category Food & Beverages. Mandates are NOT law! I shop frequently at the Painsville OH location. show of laziness coming from the higher ups. Ripoff Report on: Giant Eagle - Giant eagle metabank visa paypower prepaid card vermilion ohio. everytime i go theirs always issues! She didn't know how to remove it. Store associates think that they own the grocery world. Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. Branch address 1300 Country Club Road, Monongahela, PA, 15063, US. I was almost attacked by the store manager in Vermilion Ohio she came running out from behind the manager counter and screamed put a mask on, which I was putting on as she came running at me, she is very lucky I didn't clock her, will never go to that store again, switching all my prescriptions to have my insurance company mail them to me, they have the worst costumer service I have ever seen. At this point I have spent way too much time with them without a resolution to this problem. I said I would write to Ms. Laura Karet about this. Giant Eagle refused and told me to contact Columbia. This did not just happen, it's been over 3 years now. It's a Prescription called in by a medical professional Stating to be filled on that purchased a package of apple and cherry turnovers. They were absolutely the worst. Desired outcome: So, off to Rite Aide i go! Management was okay in the beginning then it slowly deteriorated, into a $#*! An item had part of the label ripped off of it which had the bar code on it. The kitchen manager needs fired. The other guy behind counter was rude also. It's so fast and easy. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. 5-7 minutes he was gone. Note that complaint text that is displayed might not represent all complaints filed with BBB. My mother purchased a $125 Lyft Gift Card at Giant Eagle Store #45. Giant Eagle's Customer Service is despicable! Check out charged $16.99. Jason (Columbia US) They were VERY rude to say the least, there was no need for it. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. Regarding using your PERKS for a free tank of GAS, - giant eagle chicken salad & giant eagle salsa, Worms in a head of letters and black dirt throughout the greens. For that, Im lucky! Submitting a response indicates a willingness to work with customers to make things right. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Giant Eagle Initial Complaint 01/18/2023 Complaint Type: Problems with Product/Service Status: Answered I submitted a request for my pharmacy records months back and I haven't received a. She then just said rudely, take it up with customer complaint or something like that which was very insincere. A necessary evil. I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. Learn how the rating is calculated 1 complaint. Giant Eagle was first founded in 1918, by three families - Goldstein, Porter, and Chait. Also, why did i not earn perks on Dec. 17 and Dec. 22? Terrible Terrible Terrible. When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! I always pump 30 gallons of fuel (their limit for a perks redemption). Even the store manager was unaware that flu shot hours were limited! As with every shopping trip I informed the cashier that I would be using an ebt card and a cash card. Giant Eagle reviews & complaints. AND i understand some giant eagle's are charging for those bags! Desired outcome: I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. Hello this email is in regard's to a employee who blatantly dug his fingers into a pack of Nestle pumpkin spice cookies I purchased on 10/01/22. 5.0. Recent Google Reviews. So they keep putting out thinking it's fixed. Here clients can delve deep into delicious meals, and tast. How dare you feed the opioid epidemic.and settling out of court,paying an undisclosed amount of money, all because you know you were GUILTY of abusing your right to fill prescriptions for opioids. Second, the hot mocha was not hot in the slightest, but the issue was the iced coffee. The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. The most common ethnicity at Giant Eagle is White (74%). Giant Eagle is currently offering a promotion of 3x perks for members and 5x perks for pros through April 17, 2022. Thank-you; Sincerely Rosemary Hiler. Giant Eagle released a new "myperks" program that simplifies the way you earn and redeem perks. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. Help even if you are not a cashier, you work for GetGo! This is the email I received 12/14/22: First off the staff should at least attempt to look busy but there are little ears everywhere. In hopes to fix this issue for me and other customers for future. HIGHEST PRICES ANY WHERE! Even the cheapest of car wash. This is actually about an experience my mother had with Giant Eagle. Thank you. NO SORRY, NO nothing as far as being a polite employee towards a great and loyal customer. He blewup at me " i was just trying to help" i said in a very rude way! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Be the first one to write a review. Large croissants. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. this is very frustrating, inconvenient and time consuming. She acted as though I was trying to do something bad. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My family work there. There is no answer over the weekend, so when I get ready to start the fight again on Monday, I check my $100 cards and showing on my app one has a balance of $0 and the other has a balance of $2.28. The store manager Brandon did nothing! In the meantime no follow-up with me. I went to get a replacement today and it was almost $200. Toll-Free Phone: 1-877-868-8947 Monday - Friday 8:00 a.m.-8:00 p.m. (EST) Saturday 9:00 a.m.-5:30 p.m. (EST) Sunday 12:00 p.m.-7:00 p.m. (EST) Local/International Phone: 614-658-3970 Fax: 1-877-291-8154 or 614-921-9866 Email Customer Service: service@gianteaglecontacts.com Mailing Address Giant Eagle Contact Lenses Customer Service Dept. Explore an interactive map with places nearby. Ive talked to several managers ,I have written everybodys name down and I even spoke with giant Eagles corporate office . Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! My family member luckily get only one 15 minus brake a day! Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. I just don't understand how this could happen. So I am out $200, no refund and my cards have been mysteriously used. Basic understanding of Giant Eagle's Business System (GE's version of the Toyota Production System). Further, The stores take no responsibility for alcohol consumption in their stores. something is seriously wrong here, what happened to the vow to help and save people life, customer service, integrity, values was awful. Please get rid of this person. This is certainly an attempt to get people to switch to the new MyPerks program. Questions Post Question There are no questions yet for this company. Giant Eagle.. Canfield Ohio This issue will most likely cause me to switch pharmacies and make sure my family and I never to use giant eagle pharmacy due to the lack of friendly customer service and constant stocking issues. Products used:Your customer service stinks. It's not hard to be a decent human being. Claim your listing for free to respond to reviews, update your profile and manage your listing. Ok ..i put the items back in the cart ,told him he was being very rude and i didnt want the things anymore! This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. Hello ********* Then, i went in. Giant Eagle Customer Care I'm sorry to say I will not order cakes from Giant Eagle again if this is the quality you are putting out. The associate said to go ahead. She hardly had a voice and could hardly hold her head up. We're also your destination for cooking, entertainment, living, and saving tips, advice, and information. I had to go to Kroger to get a cake for my granddaughter. Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. I now realize I should have taken it back to the store but with the price of gas it did not seem feasible. The kitchen manager was the cashier. No one has called me yet. If I had a life or death required medication, I would be dead already unless I took additional action and went to a hospital, why you ask, because they don't bother authorizing anything. She's aware of the conversation. There is no warning in online ordering that prices will change on Thursday regardless of what day you ordered and at what price. (419 . I spoke with three representatives at Columbia and spent over four hours on the phone, and this was their answer: Is this your company? When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. if customer service reviewed purchases they woul see all are made in my name with my debit card. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. The previous croissants were flaky and buttery, as they should be, but the recent ones were doughy and bready. For every $50 you spend on qualifying perchases, you get a straight $1 back, not $1 per gallon. DOWNLOAD OPTIONS download 1 file . I just came back to Giant pharmacy after being with CVS. I have made 3 complaints to your service department about the condition of your in store wheelchair. I. My 18 year old daughter was with me and we went into the liquor part of the store to get vodka because my 26 year old niece likes vodka. A fax was sent according to the technician, the prescription was again not filled - they said there was no response. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. 3. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. Branch address 3239 Washington Pike, Bridgeville, PA, 15017, US. I through away the bananas and food that shouldn't be wiped off. The wedge-tailed eagle (Aquila audax) is the largest bird of prey in the continent of Australia.It is also found in southern New Guinea to the north and is distributed as far south as the state of Tasmania. They run out of stuff and are not "authorized" to go replenish an item to make the customer happy. I paid for a SHOWROOM car wash and parts of my car weren't even touched! I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. 6932 West Central Ave, Toledo, OH 43617. Desired outcome: A store associate called me at 7:40am to ask for substitutions and also for any additional items. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. comment. What happened to integrity and company loyalty. Management also doesn't know how to utilize people to their best ability. Makes me appreciate Kroger even more! Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . I've ordered cakes before with images on top but they where sprayed directly on the cake. ComplaintsBoard.com is a leading complaint resolution website on the Internet. January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. I have been in the consumer rating business for many years and never seen it as bad as this before. Overall im frustrated, but I just want my money refunded. i recently shopped at the local giant eagle for groceries. The fact that i have been using this pharmacy for years, knowing the medication I do take is a 30 day supply. Desired outcome: They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. She rudely told me to re-up order my food and wait in line again. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! File a complaint. thanks for the listen. And having them in the store? Find out how to block Giant Eagle Pharmacy caller . I let her know I have health issues so can't wear one. NEVER GOING BACK, Desired outcome: Moraine point giant eagle, buter county. Here clients can delve deep into delicious meals, and taste. He said he was sorry and didn't even know they were closed down?? Before the young man gave me the total, he asked me if I knew how much was on the June 16, 4 or 430ish pm heath Ohio We will forward their concerns to the pharmacy and regional leader. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. Once again, I returned to the Giant Eagle store (same day as purchase) and they told me to call Giant Eagle customer support claiming they handle gift card returns. Local grocery store in north eastern US. Desired outcome: Even giant eagle employee get all the brake getgo employee do not have people to cover all the brakes from other stores. Highly disappointed! I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. refund or operable gift cards, Bought these yesterday and they are all soft, not crispy and all the packages in the store are just like the one I bought. Not a good look for Giant Eagle. Customer Reviews are not used in the calculation of BBB Rating, i called giant eagle today at 1pm i asked to fill my meds, he called back and left a message and stated only one could not be refilled, and that they must call my doctor, however when i arrived to pick up my meds, they only had one ready, i stated where is my vitamin b vitamin d, metropol and my blood pressure meds, i went back and forth with them and Phil and Annie are telling me that i have not filled any of my medication since January 22, 22, i advised them that i have filled with then for 15 years and i have always filled my meds every 30 days, they told me i was lying, i then begin recording them, then she finally says you filled in 10/22, i said okay i received a 90 day supply, however all my scripts per them had expired, so why did they not reach out to my doctor to renew my meds, the pharmacy tells me the only way she can find my meds is if I have the rx number and can i look for it, i said that's not my job, i said can you give me a couple of pills because my blood pressure is high and i do not feel well, she refused to give me a couple of my blood pressure meds, I said to Annie this could prevent me from having a stroke or heart attack and she refused. One gift card was able to be redeemed on fuel, the other two continuously were said to have a zero balance even though they had never been used. Don't catch until I get home. Absurd! You know that the wheelchair is dangerous, and yet you still allow your mother to sit in it. Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. The Giant Eagle Pharmacy - specifically in New Castle, PA on Butler does not consider the patients health or wellbeing. I can't help but to notice a 1 star for most of the reviews. We would like to apologize for the consumers experience at the Stelzer location. No, it is too hard for them to comprehend. Country fried steak & eggs were. ***** *******. Getgo employee do not have lunch break in 2 years. The Marketing team, with 85% positive reviews, reports the best experience at Giant Eagle compared to all other departments at the company. Branch address 2840 Washington Rd, Canonsburg, PA, 15317, US. " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons Pros & Cons are excerpts from user reviews. Every one of the wings had at. States they care about work-home balance Pro diversity culture I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. i shop at giant eagle here in mayfield heights then have to go to heinens just to buy the milk for my wife! Shed light on the availability of medication needs brought to someones attention. User; Business User; . It was on a Tuesday. 4. Total waste of nearly $10. This person was watching everyone in the line as if they were stealing. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. Wide selection of private brand goods. They said the move has diverted 350,000 pounds of food from reaching landfills about 130,000 meals. Desired outcome: Find out how we combat fake reviews. I am a conservative person & I really like Giant Eagle! I placed an online order for a cake at your location in cleveland on Chagrin rd. As outlined in the terms and conditions of our gift cards and merchandise credits, at times we take action on gift cards to offset losses caused by theft or fraud situations specifically linked to a particular card. I never recieved them, yet I was still charged for ordering them. The cherry turnovers had no cherries in them. When empty the cart basket closes. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. Job Work/Life Balance Since then Giant Eagle was always there for our midnight grocery & diaper runs , cakes , breakfast muffins and everything in between Thank You Giant Eagle for being our Friendly Neighborhood Grocery Store Plz dont forget to sign up for the Giant Eagle Rewards Card .Namaste . 38 complaints closed in the last 12 months. I even ask someone to get one out for me but they would not. Fresh food. Giant Eagle has extremely terrible customer service. File a complaint. I STOPPED SHOPPING HERE During the pandemic because prices are so high! I realize that's how it works. Working for curbside sucked. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. Please update the website to indicate when a service is not available during regular business hours. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission! I was told i needed to spend $30 in 1 trip. 5 Our Avon Lake Giant Eagle on Lear Road , Avon Lake, Ohio , is the Best Brian , The produce manager is simply the BEST Goes over and beyond to help me the customer The Manager is always there if you need him , listens and addresses all our concern I use My friendly Giant Eagle Pharmacy for all my prescription needs . Harrassing Women: Giant Eagle Greenfield Complaints: Confessions of a young female cashier in Distress Pittsburgh, Pennsylvania. We had ordered two made to order coffees, one hot and one iced. And bugs. Why stop with ads in the mail? I did. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. On Friday 8/12/22 I went to Giant Eagle on Broadview Rd in Parma Ohio to get some things for a family party.
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