These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. <> The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. You can also include claims for loss of earnings and care costs if necessary. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Always ask to see this card before letting anyone into your home. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Gateshead Council. Were delighted that you want to come and work with us. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. The report found the repair centre's ability to handle calls was deemed 'critically low'. 27,852 - 30,151 a year. These are repairs which could cause injuries or further damage if they are not dealt with quickly. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. You should report any damage to your local housing office. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. This covers things like outside painting, replacement windows and annual gas servicing. We would not replace all items, only the ones that are required. East Ham To access this support or speak to an advisor, contact Business Gateshead today. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Background 2. Internal deterioration such as damage to carpet, walls etc. Some of these jobs need to be inspected before the contractor can start the work. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. The department is on the lookout for more callhandlers and building technicians. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. You have the right to appeal if you don't agree with a decision to charge you for repairs. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Please ask your Neighbourhood Housing Team for details. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. endobj If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Whats in it for you? If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. about Our Customer Scrutiny Panel needs you! Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . This includes both small leaks and emergency repairs. Thursday 26th January 2023. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Council tenants can also be offered evening appointments for repairs from 4:30pm. 3 0 obj If you continue to miss appointments for repair work you may be charged. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. She added: "Someone has got to own it. They should all be done. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Our business support events remain cancelled for now. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. This is known as the Right to Repair scheme. If so, please keep reading as youre just what were looking for! We hope to reschedule these events at a later date. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Don't worry, we can still help! For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. If your repair can't wait until the programme we will carry it out within the normal timescales. Top Jobs in Gateshead, England. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. The council is responsible for most repairs to your home. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. : 50K - 53K. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. We are Gateshead Council'sHousing Team. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Our housing offices are currently closed to the public. 4 0 obj The panel decides which services they review based on various criteria. Gateshead Council aims to complete the backlog by late March next year. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. If this is not possible, we will replace with the items we hold in stock. "The garages at Leam Lane had already been condemned, and we were working towards . The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. We hope to reschedule these eventsat a later date. We are Gateshead Council's Housing Team. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Some work to your home is done as part of a planned maintenance or investment programme. Work to the outside of your home may not need an appointment. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Payslips. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Copyright Andy T - 2021. Unfortunately, this job posting is expired. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Please continue to be patient, as we are experiencing a high volume of phone calls. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Our employees and contractors carrying out work will show you an identity card. Failure to do so could give you grounds to make a council house disrepair claim against them. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. You can create a free account to post activities, services and promote organisation working in Gateshead. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Time to have your say on the future of our leisure service. 1 0 obj Connected Voice are collating information about support across Newcastle and Gateshead. Call us on 0333 050 8887 to start the process or fill in the form. 0191 433 3174. housingadvice@gateshead.gov.uk. Wherever possible we will place the order immediately. Planned repairs usually need an inspection before work is done. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Gateshead, England. Are you a Council or Housing association Tenant with housing disrepair issues? To register with My Housing Account, select 'my account' at the top of the Council homepage. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation.
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