In part, thats why theres all the angst. We'll email you when an event is canceled. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Stubhub does not have the money for refunds and recently admitted so in court. Those will be paid out by the end of May. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Followhim on Twitter at @ProofHearsay. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Cookie Settings/Do Not Sell My Personal Information. Sep 15, 2021, 1:28 PM. Ja Morants allegations of aggression off the court, explained. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. No. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Overall, the website has very good customer service & refund policy. "You can apply this coupon to one or multiple StubHub orders in the. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. But another major sticking point in all of this is event postponements, an entirely separate category of cases. But is StubHub legal? It doesn't look like the case has officially seen the courts yet. Terms at draftkings.com/sportsbook. In. Your email address will not be published. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. College basketball conference tournament predictions: Picks for every mens league. The organizers stuck to their no . Fax: 205.328.7234, 603 Duling Avenue Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Explain your situation and why you wish to receive a refund. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Sorry we couldn't be helpful. / CBS New York. If an event is rescheduled or postponed, your ticket will be good for the new date. The NHL suspended its season March 12. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Required fields are marked *. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Get browser notifications for breaking news, live events, and exclusive reporting. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Filled out the block for reason. At regular volume, we can afford to take that risk. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Kimmel says its not as hard as you might think. We will process the refund to your original payment method within 5 days. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. 5. 3. For most sold out events, Stubhub is a great and easy way to get tickets. NO MORE REFUNDS. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. 2023 www.jsonline.com. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. . At regular volume, we can afford to take that risk. If you want to receive local news alerts, please download our WPXI News App. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. All rights reserved (About Us). Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Kimmel says, legally, companies cant just change the rules due to COVID-19. [1]You already know that. Receive a coupon for 120 percent of your original purchase*. Viagogo, a tickets marketplace, bought StubHub in February 2020. It was a waiting game until March 30. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Unfortunately, as our complaint alleges, StubHub is breaching its . If they are successful, the defendant pays the legal fees. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. StubHub is based in San Francisco. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Suite 101 She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. McMillan has had a StubHub account since 2017. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Unfortunately you will not be entitled to a refund. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. 4. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Offers may be subject to change without notice. Got our money back last week. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. After a canceled event, StubHub charges the seller for the amount collected. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . 2021 The Associated Press. The agent will be able to grant you a refund if your scheduled event has been canceled. We rely on your financial support to keep making that possible. Market data provided by ICE Data Services. They were really good. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. And for that, the law is on your side. Re: StubHub Notice of Dispute Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. All Rights Reserved. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Stay home if you are sick and advise others to do the same. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. Unfortunately, not all ticket sellers and venues are making it that easy. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. StubHubs return policy is called the FanProtect Guarantee. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. The credits are valid through the end of 2022. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. StubHub users agree to StubHubs policy on venue health and safety protocols. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Community Rules apply to all content you upload or otherwise submit to this site. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Always cover coughs or sneezes with a tissue or sleeve. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. Buyers turn to credit card disputes to recoup cash. Request to speak to a Vivid Seats agent. That may be the best way to protect you, the fan, from StubHub. Attn: Litigation Department Then theres the question of the legality of the move, beyond any ethical shortcomings. Its not acceptable, he said, explaining what to write. Payouts delayed for events before COVID-19 shutdowns. "It was no problem canceling flights. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Read more about event statuses. Some have received refunds, StubHub said, "in jurisdictions where they are required. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. All Rights Reserved. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. More: Stay up to date on all of MLives coronavirus coverage. However, there are some cases where StubHub may give you a refund, or even replacement tickets. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Customers complained to the press and filed lawsuits. Save my name, email, and website in this browser for the next time I comment. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. StubHub is here for you. 2023 Minnesota Public Radio. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. This image from. Learn more about disclosing health and safety requirements on your listing. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. The fired Google engineer who thought its A.I. Customers can choose to keep their credits if they like. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Avoid close contact with people who are sick. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance."
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