Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. This is so you can learn about some of the most important features of your BT Broadband package. Seeing a different colour light? There are at least adozen other things that also result in the same situation. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. I too have just discovered this thread, having tried to sort things out for the last week. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Changing Wireless Modeto 2 didn't fix the problem. Your broadband can be activated any time up to midnight. It can. It never occurred to me that bridge mode would bypass the router section. I have an update to share with you all regarding this issue. Sorry, we're still checking this file's contents to make sure it's safe to download. Guide to the BT Business Smart Hub 2. My speed has dropped to 40Mbps on my wifi devices. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Make sure you keep your hub on all the time. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Will give this suggestion a try. I saw the post about the public/private. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Solved! Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. 1 user liked/thanked this post: Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Frame Size: 17 inch,19 inch or customer size. A spokesman for BT told the BBC only a "very small" number of users have been affected. Bridge mode does appear to exist on the Smart Hub. (the macaddress is the same as the wifi router apart from a few letters.) - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. Make sure you've completed every step of Smart Setup. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. Make sure that your computer is. This means your Hub hasn't yet registered your device as completed. BT's done a great job on this router. The default IP address is 192.168.1.254 but you can change that here. Scan the QR code to enter your hubs details automatically. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. I also want to be able to repair and modify the frame. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Although a free Sonos Boost sounds like a great thing. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. better. You can't exit the first few steps. Guide to BT Business Hybrid Connect. What is the difference between WiFi 6E and WiFi 6? - edited BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. 9h23. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Therefore, we can consider this issue closed. This will take to a status screen. Switched it off on iPhone, instantly worked for the app. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Can Nigeria's election result be overturned? Still having trouble with this. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. To make this change click on Advanced Settings, Wireless. Simply connect a 3rd party router to any LAN port on the hub. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Your BT Business Hub should now be in bridge mode. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. The router is now displaying hidden ssid. Please try again in a few minutes. How do you turn off wifi? A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . Web admin interface of the BT Smart Hub 2 router. Check out our other help articles. If you have changed it and now forgotten it, you can use the. I shouldnt have to have 5Ghz permanently switched off. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Change the Hub Gateway IP address to 192.168.2.1 - edited Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Fix problems or report a fault with our troubleshooter. Wait a few moments for it to connect. If your BT broadband home network is playing up, you're not alone. Smart Setup is BT's online set-up wizard. First, you need to connect to the router's web management page, so that you can change the settings that you want. 01-10-2020 Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. If you want to exit, you'll need to do this on the login step of Smart Setup. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Steps taken from a post on the BT Community. Pretty obviously really if I look at an old BT modem. So the question remaining is does it actually work on a residential Smarthub? Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. 10:43 AM. Thanks. Using the BT Hub Manager The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Microfilters: Why do you need them? It only fires up when you open a browser. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. What? We'll send you an e-mail with instructions to reset your password. 6:41 AM. 01-10-2020 A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. - edited Save the file. This should explain it. 03-10-2020 You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Click a dropdown for your model of hub. You'll find all your features and services in the "My Extras" section. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. 7:56 PM As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. This is found on the back of the router and on the removable card. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Does anyone know if a Sonos Boost would resolve the issue? It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Well update this post with any further newsas and when we receive it. I have never tried using just the modem section with a different router. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. I'll try and check later this week against a spare BT Business Hub 5 model. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Thanks for the explanation. We hope you'll join the conversation by posting to an open topic or starting a new one. This will open the Hub Manager. So first step is to go to a PC or a mobile device that has a web browser that's usable. 01-10-2020 The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Weve been experiencing the same frustration with this issue. Navigate Advanced Settings > Log in > Broadband > Internet. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Smart Setup is BT's online set-up wizard. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. 01-10-2020 I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. 2) ClickWireless. BT Smart Scan technology Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Guide to 4G Assure. - edited Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. This topic has been closed for further comments. Select the Link Configuration sub-tab. Check which BT Hub you've got >, It only fires up when you open a browser. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). - edited Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Time will tell if this is a permanent fix but its worked this evening. How can I turn it on and off? You would not need to connect between the two wireless networks then, avoiding the broken code in the router. How do I use my Smart Hub as a modem only? 10:38 AM Go to Solution. At the bottom is a setting for Bridging. Select Add Additional Network from the drop-down menu. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Smart Setup usually only needs to happen once on each new device you connect to your Hub. However, some older devices are incapable of operating on both. "Common sense is the collection of prejudices acquired by age eighteen." ), on Find out which main phone socket you have Find out about your Openreach modem Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Sorry, our virus scanner detected that this file isn't safe to download. The handler switched off 5ghz frequency remotely. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Links to user manuals and other documents for BT Hubs for broadband. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y 11:58 AM. 6:38 AM (the macaddress is the same as the wifi router apart from a few letters. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Smart hub 2 Hidden SSID I have a new hub. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Go to IPv4 Configuration. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. If previous posts are correct it probably works on the Business version and not on the Residenial ones. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. If there is a hint then a custom password has been setup. Trouble connecting? I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. It works on my Business Hub 6, in fact it's not even hidden. This wasnt an option for me however as my router isnt near any of the speakers. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Its only when you connect direct to the Hub. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. I just tried it with an old, Not sure if it was still broadcasting the SSID. The bug disrupts the . The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. To turn the lights off go to Home, Hub light control. Click a dropdown for your model of hub. Im glad you got a fix, but thats a completely different issue that results in the same symptom. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. However, abnormal sac size occurs in approximately 17% of pregnancies. Connect your devices From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Then use the Orbi router in router mode. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. Let's take a look at the legacy BT routers that are still capable of getting you online. 2023 BBC. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. The setting is on a page hidden on the home version. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. This means that you've got no control over which network your device joins. 4) Enter the Admin password. Maybe this is a shoal of red herrings! We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Then, for your static IP block, enter your router's address and subnet mask. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Choose Broadband. Cleverly, the security password is the same for both networks and can only be changed for both. 11-05-2020 The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. I viewed pages 9100 through to 9150. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. At the bottom is a setting for. 7h47. 11-05-2020 The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. The remaining functionality of the hub (routing, and wifi) is not used. Most of the time my Mac would connect. After raising a complaint with BT I had yet to hear anything from BT. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Enter your username or e-mail address. Therefore, it costs more money and were stuck in the contract till 2023! Ill ask my man at BT. 9:11 AM Guide to the BT Business Smart Hub. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 9:40 PM Yes its not ideal. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Not sure which hub or router you're using? You'll find it on the back of the Hub if you haven't updated it. Slide the two parts of the hubs plug together until they click into place. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. The company did not reveal why the problem was occurring. Click OK. Simply connect a 3rd party router to any LAN port on the hub. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner).
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