Hopefully, this will be fixed so that anyone claiming warranty or has issues related to their order, can contact Zwilling to get a swift reply. Just paid for shipping and they fixed it. DISCOUNT. You will also find a link to the brand website, where you can find more details about the product you are looking for. Looking to stay up to date on all things Zwilling? For more information visit our career FAQs. Registriere dich jetzt und spare 10% auf deinen ersten Einkauf! Zwilling J.A. Returned and ordered another. Pack your product in its original packaging, Any other information about your online purchase. This particular line is also dishwasher safe, but the majority of Zwillings cookware isincluding many of its non-stick collections. Echoing what others have said, there is no way to contact the company if you have an issue. Exclusive recipes. Whether or not you register your product(s) will have no effect on your warranty rights. As a side note, I am German and I have been a reliable client buying Zwilling products for 30 years. All sales on clearance and warehouse sale items are final. I am afraid that they have lost a serious customer for good. This is the worst customer service I have ever dealt with, I have been trying to get a warranty item for eight months and still I dont even have an update or an ETA on when I should be getting it, save yourself from this company and never order anything it is the worst service Ive ever received, Would not recommend this company. Totally BS. Henckels Cookware Ceramic Nonstick Vista Clad Nonstick is coated with CeraForce, a ceramic nonstick coating that is PTFE- and PFOA-free. They said I could send it back and they would send a replacement. Henckels, LLC (Zwilling) warrants that all of Zwillings product will be free of any: If you are looking for the right tools in your kitchen, here are 8 knives and tools that will help you will almost every slicing and chopping job. If you are not able to return the product from the authorized retailer or online store then you can choose the next option. Ive had it something like five years. And we couldn't agree more. Companies can ask for reviews via automatic invitations. Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. Expiration Date. There are 0 reviews and 0 ratings from the United States. You can search for open positions and apply directly online. Hello, sign in trending Best Sellers New Releases Movers & Shakers digital content & devices Prime Video Amazon Music Echo & Alexa Fire Tablets Fire TV Kindle E-readers & Books Audible Books & Originals Create an account to follow your favorite communities and start taking part in conversations. We're happy to help. HENCKELS LLC, 270 Marble Ave, Pleasantville, NY, 10570. Misleading advertising, i did have to make a call to get email order confirmation-phone number on website for customer service is wrong- i had to try different extenson combinations and left a message but once someone called me back got email confirmation of order and items sent quickly and delivered in perfect condition- was a Christmas gift and they love the set, This company is the worst to deal with. New! They don't make them or sell them, so now we're stuck trying to find an alternative jug that fits. They just say "we will check and get back to you" and they never do.Also, they deleted my bad review from their website. But their customer service is absolutely the worst! If it is not possible to return the product to the physical or online store from where it was purchased, then mail the product in to Zwilling. Packages which are refused or returned to sender. Now I wish I had switched years ago!. All Clad is a highly recommended cookware line. However, just like most standard warranties, they are subject to conditions. I may have to wait until my other lids start cracking to save shipping cost. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Lets turn up the heat and start with the highlights. Not worth the stress - so many competitors out there with better products and better service. They said it would take 30 days to appear on my credit card. I give one star because I cant give zeroWe purchased 2 pans and after a few times of use in slow cooking they started to become brown and sticky.I sent the pics over an email as they have warranty (apparently but it doesnt exist that), and they say it was our fault overheating the pans and the warranty doesnt cover that!The worst brand and the worst customer service I have ever contacted in my entire life!We will never purchase again, and we will never recommend it to anyone!!! Press question mark to learn the rest of the keyboard shortcuts. . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They say the kitchen is the heart of the home. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. If the CS can't find it, how am I suppose to find it? Yes, you would go through Zwilling customer service, as they are Staub's parent company. They continuously send me weird excuses like their distribution centre is closed for repairs? So theyve been selling products to customers knowing full well they cannot send them? Great culinary travel tips. Be sure to return the items via an insured and traceable method such as UPS or FedEx. Henckels knives are known for their premium forged cutlery that has been made in Solingen, Germany since 1731. Here are 8 tips for writing great reviews. Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed rather than just meet expectations. The company invoiced me for the prize of an item I did not bought. If customers have questions about the callback, they can contact Zwilling customer service at the following number: + 49 (0) 212/882 - 8645. in the course of our stakeholder relationship management we will store the data no longer than needed in order to fulfill the aforementioned purpose or as long as required in case any statutory retention obligation applies. 2023 Trustpilot, Inc. All rights reserved. If I could give zero stars I would. Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us. Made In is also more expensive and has fewer nonstick options. Clean up is so quick.. I am so very disappointed in this company. Your browser's Javascript functionality is turned off. I can't speak for the product itself as order arrived too late and I had to find another set of knives in the meantime. The Spirit 10-Pc Nonstick Set is $449 (from $687) while the Motion is $349 (from $563). If youre not a fan of hand washing, choose a line that is. We accidentally broke the glass carafe/jug a month after purchasing the machine and contacted customer service about purchasing a replacement carafe. Been 1.5 months since they received and I still have not received a refund. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Follow this author to stay notified. Placed an order, got cancelled after 2! Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. Culinary Insider program terms and conditions. ;), Lol I'd even leave the point at the spine for potato eyes and such lol. Zwilling J.A. If you would like to speak to one of our team members, please call 800.777.4308. I have been waiting for my warranty exchange for over 6 months!! it most likely broke further because it was cracked! FRI: 9AM-2:30 PM EST If you would like to write to us, you can reach us at: ZWILLING J.A. If you want a complete collection, opt for a Zwilling cookware set. I wish I had. If a product is returned and the order no longer qualifies for a Gift with Purchase(s), the Gift(s) must also be returned; otherwise the value of the gift(s) will be deducted from your credit. For over 6 months? I just went through the process. Do not waste your time or money on this company. All Clad certainly has the largest selection of the lot, but its prices are also usually double that of our featured brand. A place for all things chef knives. As a consumer I can tell you that the primary difference between Zwilling (AKA 'Twin' in German with the TWO man logo) vs. anything Henckels (AKA the single man logo) is quality of materials. Henckels Canada Ltd Cooking Utensils Contact Information 435 Cochrane Dr Markham, ON L3R 9R5 Get Directions Visit Website Email this Business (905) 255-5227 Average. I ordered some items back in November and never received any updates until I reached out today. I did really like the knifes and the fact that you can sharp them so easily. Find the addresses, phone numbers and routes to all Henkel locations worldwide, Find the right website for your country or your region and use the contact form there to speed up the process. They'll still honour the blades. - Total replacement part at Parts Town with fast same day shipping on all in-stock orders until 9pm ET. Provide your account email address to receive an email to reset your password. Brand: ZWILLING 36 ratings Lowest price in 30 days -6% $16999 Was: $179.95 FREE Returns About this item Curved bolster encourages cutting with improved precision, safety and Comfort POM handle is durable and resilient SIGMAFORGE knife is forged from a single piece of Special Formula High-Carbon NO STAIN stainless steel Those are the only ones I had in the kitchen, but ok I did. So my advice to you potential online shoppers, thinking about order online for Zwilling Canada products?? Grind both sides of the blade alternately, around 5 to 10 times on each side. It seems that the material is not sturdy enough to sustain vacuum pressure. Bad customer service, would not facilitate an exchange and did not make the return process easy. Here are their contact details: Zwilling Customer Service phone number: 1 (914) 747-0300. We had a terrible experience with our coffee maker. There are different possibilities to partner with Henkel: Henkel Tech Ventures and Henkel dx Ventures are open for different innovations. Anyone can write a Trustpilot review. In the Zwilling warranty, they mention strictly not to mail in any products that were purchased from unauthorized retailers because according to their warranty, products purchased from unauthorized retailers are not covered. Terrible company to deal with. Dialog with the public is important to us! Dont forget to indicate the name of the product and your country. While durable, as with most nonstick surfaces, wooden, silicone or nylon tools should be used. Your email address will not be published. ZWILLING Spirit 3-Ply gets you in the mood to cook. They said they will eventually send me a gift card for the postage. I said I was filing a dispute with the credit card company. Do not purchase from this company. Zwilling COUPON INFORMATION. Took months to even get items that weren't broken upon arrival and then when I finally got to use them they break. Please make sure that you are posting in the form of a question. To reach out to the right contact person our suggestion is to use the contact form on the local website. So congratulations Zwilling Canada, you really found the best way to p1ss off online customers in 21st century. Disabling it will result in some disabled or missing features. Awaiting amount to reflect on card. The Zwilling warranty applies only to products that are sold directly by Zwilling or by sellers authorized by Zwilling in the US. This The Zwilling warranty is applies to the original purchaser who is the initial purchaser of the Zwilling product for as long as they own the purchase. Still waiting for my refund. Never again! They will tell you to go direct to the manufacturer. You will then be automatically informed as soon as new positions you may be interested in are posted. Received a damage block with $800 knife set. 20%. The issue I had is that the base of my beautiful Staub enameled cast iron developed crazings very early, after purchase. Once again for a better understanding of these exclusions and disclaimers go to the link given above and read the full warranty. Error! Ten days passed. 800.438.8898. If you are looking for material safety data sheets, please visit our Material Safety Data Sheet database. Make sure to choose a good shipping company that you trust to ensure that the package reaches Zwilling safely. So it's just in limbo now. SHOP NOW. SHOP NOW. Companies can ask for reviews via automatic invitations. But not what you would expect from 100 knives! Date of experience: October 20, 2022. I purchased a set of knives that came different pieces. I wonder, if I ever gonna see my money back. We also ensure all reviews are published without moderation. Be friendly The most important rule in providing excellent customer service is to be friendly. Youll only find out when you reach out to them. For example, the Madura Plus line is dishwasher safe but the Carrara Plus isnt. Just not worth it. So how do you go about choosing a pan thats right for you? . If you would like to speak to one of our team members, please call 800.777.4308 . Damages or defects caused from use that is outside of what Zwilling products are intended for. Zwillings warranty is created by Zwilling and they have the right to make changes to this without notice at anytime. ZWILLING SORRENTO 8-PC, LATTE GLASS SET Under the heading the description states: DESCRIPTION Set includes 4 x 11.8-fluid ounce smoke grey latte glasses, 4 x borosilicate glass bent straws, and a. By far the worst webshop Ive ever dealt with. Please surrender your blade to the judges, Hey, oppurtunities man! If you own Zwilling products, this post gives you information about the Zwilling warranty. They are authorized sellers of Zwilling products because they are required to abide by the policies of Zwilling. This is to ensure that the product doesnt get damaged during shipping and transit. Pssstthe brand is offering up to 44% off the Spirit line right now. Which is why Zwilling accepts warranty claims of Zwilling products purchased from ths legitimate sellers. Henckels, LLC Cutlery View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? June 11- told me to check out a local retail store. Their costumer service keeps saying sorry but nothing else, they asked me to reorder it but its way more expansive than the price I purchased! The majority of Zwillings cookware is non-stick, and since thats the most sought-after type, it makes sense. The perfect choice for an easy home pedicure. Dont do business with this company. 'Customer Experience' Is Today's Business Benchmark Martin Zwilling Contributor I provide pragmatic advice and services to entrepreneurs and startups. Melde dich an um deine Wunschliste zu verwalten, deine Bestellungen zu verfolgen oder dort weiterzumachen wo du aufgehrt hast. Oven Safe: Ceramic nonstick: 400F, Hard-anodized nonstick: 450F, Stainless steel: 500F . New business and collaboration models, the creation of unique customer experiences and the smart use of data and technology: we are shaping the markets of tomorrow through digitalization. They'll take your money and run and do not stand by their products, even the high end ones. When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. My orders stayed in processing status for longer than 2 weeks. Claim your profile to access Trustpilots free business tools and connect with customers. Lets see what the next set will be like. Its weird how theyre still able to operate scamming this many people out of their money now. Download warranty terms. First up, a few ratings from zwilling.com. In the Zwilling warranty, Zwillings parent company. We have put together the answers to some frequently asked questions below. !This company is a scam and fraud. Our HR team will get in touch with you once they examined your documents. Overview Of Zwilling Cookware An iconic name in cookware, Zwilling has been crafting high-quality kitchen essentials for over 287 years. Provide your account email address to receive an email to reset your password. A place for all things chef knives. They have the beautiful look of the All Clad, but the benefit of a nonstick surface. With a ceramic coating that lasts 50% longer than the brands previous model, its also 3x more durable and safe for use with metal utensils as its 10x more scratch resistant too. Lids: Tempered glass lids for easy monitoring while cooking. Zwilling offers a limited lifetime warranty for all its products. Called next day and told me the same thing. I've been dealing with return/refund for almost 3 months now and it starting to feel like it's their common practice not to provide any service or refund, not to mention rudeness and unprofessionalism I've experienced during these calls. They did not ship the order nor refund me. Henkel will publish its 2022 Annual & Sustainability Reports on March 7, 2023. In case you cant find your country or region on this list, please use the contact form on our global website down below and dont forget to mention the product, your region and indicate that you are searching for a sales person to become a distributer. Ok, so yeah, based on that comment, their popularity makes a lot of sense. It can't get any worse. Discover stories, expert articles and news from Henkel on Sustainability, Innovation, Digitalization & New Work in our digital magazine Spotlight. Additionally. Please check out the overview of all our websites. Customer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally Bought the vacuum sealing unit online and when I received the item it doesn't work at all. The Zwilling warranty is valid from the date of original purchase. Attn: Warranty Department ZWILLING J.A. With 9 different types of cookware, each of the brands collections offers something different. Add enough packing material to make sure that the product is secured well in the box. Your first option is to return the defective product to the store (physical or online store) where the product was purchased. They did not. Please go onto the website and get the correct item code so that we can be able to assist with the replacement spring.". They hadn't processed my package as it wasn't shipped for 4 more days. Alternatively, you can find a selection of the brands cookware at Amazon, Bed, Bath & Beyond, and many other retailers. Ill get into the fine details of whats on offer, feedback, and more. Try to greet customers with a smile and always be courteous and respectful. In an effort to ship orders within a 24-48 hour period, we are unable to interrupt the shipping process to affect changes or cancellations. To search for ingredients of a specific Henkel product please see our List of ingredients according to the Detergents Regulation. I ordered a product from them on November 24, 2022;ORDER NUMBER: CA-ON-00249625ORDER PLACED: NOVEMBER 24, 2022Zwillings "claimed" to have inventory. So queries cannot be submitted. Ill be in contact with Zwilling to let them know about this issue. I hope they will resolve this but until then one star is generous. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our warehouse in good condition. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I contacted Zwilling for replacement & they keep giving me the run around. I ordered a kettle from Zwilling and it did not work well. Looking for stainless steel only? Monday . So I bought this high quality pan. Zwilling A.J. Bridging traditional German expertise with the needs of modern cooks, the brand offers a spectrum of user-friendly cookware made in Europe. The all-rounder for professional and hobby chefs. Once you have all of the information mentioned above outlined in a letter, pack up your box with the return. You can browse the database for the product name, your country and your language. Priority customer service. Zwilling also recommends that you insure the package before sending it. Got an email stating that the item was in stock again, ordered immediately and surprise.. two weeks later and still not even send.