Unfortunately, that didnt seem to be enough to satisfy several of Sunset Group Timeshare Owners. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. This turned out to be a Big Mistake! We decided to fight this through our credit card companies. How to Get Out of a Palace Resorts Timeshare? OMG, this scammers need to be stopped. Signed, I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. If youre interested in finding a timeshare exit company that wont scam you, take a look at our homepage. If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. 5 minutes of your time could help you resolve this nightmare once and for all. Sunsetworld Resorts, did you find out the other locations of their hotels prior to this? The company I also know as The Sunset Group . The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. This is multiple scenarios with the same story. We had enjoyed going to the Sunset Royal in Cancun for many years. However, you may still be able to get out of your contract by exercising your rights as a consumer. There was one indication that a possible lawsuit may be filed by attorney Mitchell Sussman; you can learn more by searching Promotoria Sunset Group Timeshare Owners Lawsuit.. The Sunset Group is headquartered in Miami, FL but owns and/or manages properties in the Quintana Roo region. I insisted that they email me the properties that are offering n the package as destinations. We were being scammed and taken advantage of financially. I decided to buy their (Ultimate Loyalty Program) package for a couple thousand. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. How to Get out of the Ritz Carlton Timeshare? In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. Thanks. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. At the airport they offered us nice rental SUV for the whole week for $99 if we would tour the "hotel". I'd rather just pay for the SUV rental and enjoy my vacation. When we arrived back in the United States we were pleased with our decision to cancel, especially after we found out there are thousands of complaints on the Internet about the Sunset Group. How To Cancel Holiday Inn Club Vacations Timeshare? They are Unethical, dishonest and should be put out of business. Can You Get Rid of an Escondido Towers Timeshare? You can learn more by looking up Promotoria Sunset Group Timeshare Owners Lawsuit online. By not allowing us to exercise our rights to cancel our contract within the time period set by Mexican law, Jose Luis Hernandez, Patricio Muldowney, Alvaro Cardena, Rosalie Silva, Jennifer Snyder, and other participating members of the Sales, Marketing, Management, and Legal staff employed by Sunset Fishermens violated Mexican law and committed fraud. This is when we knew the postings on the Internet were so very true. The Judge overseeing this case is EDWARD NICHOLAS. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. Get Rid of Timeshare Without Ruining Credit? Necessary cookies are absolutely essential for the website to function properly. Possibly the attorney General also! Some people have been successful using this method. I wanted to share this with anyone that might be planning a vacation to Cancun because I do not want you to be a victim as well. So there is no value or savings hence, there was no benefit for buying the package amidst the Pandemic when international travel is still restricted. Billing discrepancies of not charging the biennial maintenance fee when they had the credit card info on file and were charging monthly payments and then charging us a late fee. There are other, more trustworthy organizations out there that can assist you with dropping your timeshare contract. It is part of the Sunset World Company. Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. The biggest reason we started our review website is to bring awareness of the many timeshare exit scams. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. As the caller went on and on about this great deal, I googled them and page after page there were sites, like this, exploiting them for what they are. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. The complaint has been investigated and resolved to the customers satisfaction. If a hurricane destroys the building, there is no required repair or fix. Assuming you have any inquiries or would like assistance getting rid of your Sunset Group timeshare, initiate a Live Chat with one of our representatives. As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. Never spoke to them before. If you have any questions or would like help cancelling your Sunset Group timeshares, please dont hesitate to reach out to us. It does not say what "services" are. There is nothing stated in the contract We are attempting to get out of our recent membership to "The Ultimate Loyalty Program" which was completely misrepresented during the sales presentation. It is sooo frustrating to know that business like these continue to exist and rob others of their hard earned money. Is there any legal action being taken against the Sunset Group? 1 of Membership Purchase Agreement shows annual maintenance fee is $719 which matches the fee for Cancun Sunset Club (Royal Sunset - on the beach), however when 2008 week was paid for Royal Sunset, the week that space banked with RCI was for Sunset Lagoon which has a lower maintenance fee of $616 per the 2006 schedule. The case status is Pending - Other Pending. We have the same story as you. This case was filed in Manatee County Courts, Manatee County Courthouse located in Manatee, Florida. The Marketing Sunset Group conned me out of my money for a trip to their resort in Cancun. The Federal Trade Commission cautions owners each year that the main justification for timeshare exit scams is paying up-front expenses. We were able to get our contract cancelled and $1, 000 of our $14, 000 back. Our mission is to help timeshare owners connect with the best timeshare cancellation company so we can eliminate scams in the timeshare industry. These companies specialize in helping people just like you get out of their timeshare contracts. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. Many people believe that these properties are wonderful and perfect for a holiday, but soon realize they made a mistake in purchasing from this company. These specialized businesses are designed to help get you out of your contract, usually for a fee. Reading further into the many pages of documents that we had signed off on we find out that the plan had to be cancelled within 5 business days. Its very important to google the company and read reviews about them especially if you put out big money . 9. Assuming youre determined to go the Do-It-Yourself course, realize that it will probably be a long and troublesome interaction. The family-owned Sunset Group operates timeshares in Mexico, with properties centrally located in Cancun and Riviera Maya. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. What should we do? I became suspicious these series of complaints of others. I have a duplicate copy of that . Me and my mom were mislead and not they said our membership cancellation is not valid. http://timesharelegalaction.com/timeshare-attorney/sunset_group_lawsuit.php There is equity in the "purchase". We finally caved in and agreed to meet the last day that we were there. They refused. He is saying that it is an investment and that you can sell your weeks to the company if you dont use it and they will buy your weeks and then you will earn money from selling your weeks to the company . Records of municipal courts and justice courts are housed here also. Our original contract told us that we could use those or any other Sunset property at any time. however we only have 1 contract unsuspecting guests need to be aware of the fact that the resorts are ruthless and when confronted they refuse to respond so you cannot get any further in your complaints. Im Michelle. I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. www.sunsetscam.com The lawyer says most of the time it just disappears after they ding your credit. How to Get Out of Raintree Vacation Club Timeshare? In the event that something in the arrangement is not exactly right, explore what the genuine arrangement is to determine if its truly advantageous for you. I kept writing down there numbers and showing them how they provided no value compared to what we pay just by renting. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. How to Get Rid of a Timeshare with a Mortgage Balance? email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California). They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check. We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. How to Get Out of a Sheraton Vistana Timeshare? then they wanted to combine 2 contracts in 2018 into one and sell us more perks. We should all boycott that country. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. If the plaintiff loses the case, no one is compensated. FRAUD (charge #2) - Pg. On latimes.com, Timeshare Exit Team publicly stated their average cost is about $4,000 paid up-front. They kept us there for almost 4 hours pressuring us to upgrade our contract to receive extra weeks and other privileges. The fight over who will operate and manage the historic and publicly funded Sunset Lounge in West Palm Beach landed in a courtroom and a trial Thursday. The VW Car-Net 3G sunset class action lawsuit was filed in the U.S. District Court for the District of New Jersey: Michael L. Raffo v. Volkswagen Group of America, Inc. et al. After all, they claimed it only went up in value and I was willing to agree in-writing to sell it back to them AT-COST if I ever decided I didn't want it. Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). The contract referenced a set of "rules" that we had to follow and says we agreed that we were shown the rules and agree to them. Timeshare vendors often encourage people to go to a timeshare sales presentation by offering incredible prizes if they stay the entire presentation. Cancun, Quintana ROO Mexico C.P. Try Profeco, and don't take no for an answer. My fianc and I looked at each other the entire time wondering why in the world we were doing this. If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. Have not heard much and really do not want to deal with it, still burns me. I emailed the contract attorney that was at the meeting to inform him of our decision to cancel and if I sent an email was it legal and he said it was and there would not be a problem. This was again was a bad mistake. I also almost got scam by Sunset World too . We were sucked in by their promise to get us a balcony for an inside cabin rate. I would also be interested in any class action lawsuits or any way to getting our money back. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. Sunset Fishermens is in breach of contract because of their failure to deliver the membership materials promised to us. Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. How To Get Out of a Hilton Grand Vacations Timeshare? The company has been doing business since 2012, concentrating on cancelling your mortgage balance and timeshare maintenance fees. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. It's such a shame that these crooks are taking advantage of vacationers. This was in March and up until this day they still haven't paid our membership to Ice Gallery. These are more complaints about this resort: This category only includes cookies that ensures basic functionalities and security features of the website. Were happy to help in any way we can. The top manager now telling me that phone cancellation is not acceptable & was forcing me to keep the Timeshare which I totally refused. Everything said was identical, currently arguing with them to cancel the contract. Please visit this website (specially the video section) to know in detail how these companies operate. The last thing you want is to hand over your hard-earned money to a scammer. My heart rate is through the roof as I write this letter and I get more and more upset as I look back to even proofread it. 6. It does not guarantee any level of quality of the room. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. The plaintiff (or petitioner) notifies the defendant (or respondent) that they have started a court case against them by having them served with a complaint (or petition) and summons. Its normal for owners to feel like they were deluded or bamboozled during the sales presentation, and this can prompt a lawsuit. I attended their vacation ownership presentation and also bought in to the sales pitch of the sales agent . Walking Away From Timeshare Maintenance Fees - Is It Smart? Its crucial that you learn how to identify a scam so can safeguard yourself and your finances in the future. Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. Mr. Muldowney agreed to help us facilitate our request to terminate our contract, but when we had arrived at the office later that afternoon, we were told by Jose Luis Hernandez that Mr. Muldowney was sick, and had left the office for the day. I asked to take the contract home to have a lawyer review and if OK I would mail them a check and signed documents. Refer to ARTICLE 99 - I was scammed by Sunset and would like to recover my USD 3, 000. looking for group to file Some of them even claim that they can assist you with canceling your timeshare no matter what the case may be. I can't even begin to tell you how they continually bother us to meetwith a promise that it was not to sell us anything but just to provide us with new information. You dont need to go through the process alone our company is here to help! Once we initiated the contract dispute / cancellation, we were told that the RIMC fee would be refunded but after 2 unauthorized attempts to charge our credit card, I am leery of providing that information to them again. Sunset Solutions Group consumer reviews, complaints, customer service. They would not allow us to roam the facility or talk to any of the guests. But there is one site that seems to know where they are all the time, namely their collection agency, Resort Management International. If they do not refund our $8000, WISH TO FIGHT THEM LEGALLY! How to get rid of a Mayan Palace Timeshare? http://www.timesharescam.com/, You know what they say: "If it sounds too good to be true, it probably is" My husband and I were scammed in Cancun with a Royal Elite Timeshare last August. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! The whole thing is a rip off as far as I can tell and very stressful for anyone. Here are a couple tips that can assist you when selecting an organization that is respectable and will not scam you: The only companies we recommend you work with are the ones that offer escrow, so you dont need to pay them until theyve effectively assisted you with getting rid of your timeshare. 1 shows balance financed as $10, 295 in addition to the fact that this was financed at a 6.9% interest rate. By continuing well assume youre on board with our privacy policy. the marina which is not even built yet was one of the best though. How to get rid of Starwood Timeshare Cancellation? items we already possessed in the terms of the contract e originally had. There are no reviews yet. You can also try to sell your timeshare on your own. 1. As we mentioned countless times before, escrow can be very beneficial. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report Ripoff Report Investigates! Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. How did it turn out for you guys? I am about to cease my payments after being on a freeze and mulitple letters on not wanting it / not affording it any more. i would love to find even a class action suit which i can cite when attempting to get out of our contracts because all the stories are similar. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. So would I Earl. At the end of the day, staying at an all-inclusive private residency 1week that they say I would 'own' would cost $971 maintenance fee + $99/pp/pd x 2 people x 7 days = $2357 not including any trade fees. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. I totally regret this. I am having the same issues with Sunset Properties bought in Nov should checked this sight out first! Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. we were scammed and then threatened with contract removal of items if we did not buy into the Sunset group real estate group (if they even have one is yet to be determined) last April we went to Tres Rios and at their highest end rooms the ceiling of the shower was covered with black mold. They can contact you with the name of "Marketing for Sunset Group" or "m4sunset" and promise you the all the best of Cancun. www.sunsetscam.com My wife and I had a bad experience with them also. After 2 hours on the phone with him and looking at the web site he gave us while he was on the phone; we purchased a trip. We hope this article has been helpful. We are in the same boat and now they are threating us to ruin our credit. Sunset Group, Customer Service Center - csc@sunset.com.mx. The organizations on our site have been all completely screened so you can see the difference between the companies we do and do not recommend. This review was chosen algorithmically as the most valued customer feedback. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. They had already charged my credit card for the deposit. Or you can fill out or form on the right side of the page. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. Menu. In addition to their duties overseeing the companys Smooth Passage initiative, they also have a robust customer service team based out of their Miami, Florida headquarters that takes great pride in taking care of all your needs before, during, and after your stay. Resorts International Marketing Corp. was not the rental program that was presented and that Sunset required us to pay an additional fee for. Cancel RCI and Interval International Membership? this is a site in teh USA who says they files a case. Fortunately we only joined the club and NOT buy a timeshare. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. No such website! They did honor the initial agreement and pay for the SUV rental, and our transportation to and from the resort. When I did not take the bite, she texted that she needed to sell at least 7 of these to supplement her income! Hello I was scammed too. As a result of this failure, we have not been able to exercise the membership privileges promised to us. The 90 minute presentation took 6 hours and they tag teamed 3 sales people on us trying to wear us down. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. If youre hesitant about an investment opportunity, do some research before making a decision. We never would have dreamed that the deadline to cancel would be before our 7 day vacation was even over. If youve been a victim of wrongdoing by a company like Sunset Group, continue reading to learn more about what you can and should do to protect your rights and get compensated for your losses. If youre researching timeshare exit companies, you should be aware that there are some red flags to look out for. On the off chance that youre reluctant about a venture an open door, do some exploration prior to settling on a choice. How To Get Out of a Timeshare with Grandview Las Vegas? www.sunsetscam.com. Got a bill from Meridian Financial Services, Inc - DEBT COLLECTOR for $26, 307 yesterday.I am currently a victim of SUNSET WORLD RESORTS TIMESHARE fraud. I have evidence showing the lies and how Sunset promotes its memberhsip. Absolutely outraged! Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. They said it was tax deductible. Remember at first she said she was trying to sell her vacation as an employee. Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. How To Cancel a Vacation Village Timeshare? You can research this more easily by reading ratings and reviews of the timeshare exit company in question online . Many customers on different message boards, that were unsatisfied with Sunset Groupsuch as ComplaintsBoard and RedWeekwere approached by a timeshare exit company called Mexican Timeshare Solutions. Many dissatisfied customers have shared their bad experiences with the company online, and numerous class action lawsuits have been filed against the company over the years. We trust this article has been useful. While we were there they started to pressure us about meeting with them - since it was our first trip back - so they can tell us how much the value of our purchased had gone up. When I get back to USA, another man from their company called me and asking the reason of my cancellation and said that the refund will be delayed because the reason of cancellation is personal and has nothing to do with them. 8. If youre thinking about purchasing a Sunset Group timeshare, you should be aware of all of these complaints and issues. Unfortunately, almost every timeshare exit company promises to do the same thing. (told in the presentations especially into the real estate group that they do and in an email from customer services that they buy back daily their units but havent opened their real estate offices yet?) zillayh@gmail.com, We are also victims of Sunset Group. Lie #3. by consumers, for consumers. but this timeshare by Royal Elite/Sandos. I was there 2 years ago with a friend.First of all the room where we checked into was full of water and we had to pay extra to upgrade to another room .I signed up for their 1 BEDROOM TIMESHARE with a deposit of $5000. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. Sunset Lounge lawsuit heads to court while venue continues to sit empty. I asked for the details of multiple travel destinations package. We purchased the membership in 2008 for Tres Rios cancun and went to the resort for the first time this year. After years of going we were surprised about 4 years ago and taken to Tres Rios for our week because of renovations at Sunset Fisherman. Overall makes it challenging to cancel their contracts. I wish I had done some research about themOcean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations are all part of the Sunset Group.
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