Visit Square Shop to learn more. Your email address will not be published. Open the Square app and tap the three lines, then Settings > Card Readers > Connect a Reader. Restarting the app will allow it to refresh. Plug in Square Reader for at least 20 minutes to be sure its charged. Design images are covered in a clear enamel Reset your Reader.Hold down the power button for approximately 20 seconds until you see red lights stop flashing on the Reader. The lights on your reader will flash orange, then red, and then they will stop flashing. Once you have unpaired the Square Reader from your phone or tablet, youll need to reboot the Square Reader itself. Why does my Reader disconnect when I turn on Airplane Mode? Click Like to let me know! You should see one to four green lights flash depending on your Square Readers battery level. Immediately release the power button when you see the four orange lights. Reset your Reader. Leave it in place until you see four green lights. Questions requiring a reply can be sent from the contact link at the top of this page. Press the button again to turn the reader on and observe any lights on the Square Reader. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive or mounting hardware not tested by Square to frequently mount and unmount Square Reader. The Square chip card reader does require charging, but each charge lasts quite awhile. Clear your Bluetooth cache if you have an Android device. Mark it as an Accepted Solution- To learn more visit the Shopify Help Center or the Shopify Blog. Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. Always charge your device in a well-ventilated area. Thanks, we'll work on improving this article. The reader connects wirelessly with the iPad 3 or higher. To do so, head to the Square app on the device previously connected your Square Reader and follow the steps outlined above. Always charge your device in a well-ventilated area. How to Order and Set Up a Free Square Credit Card Reader. You can check out our site for a full list of compatible devices at square.com/compatibility. Make sure all connections are fully engaged before charging your device. For iOS devices, this can be found in Settings Bluetooth. Keep your customers card in the Square Reader until prompted to remove the card. To pair your Square Reader in the Square App: Go to the Square app and tap More from the navigation bar at the bottom of your screen. Do not let go of the power button until after the red lights have stopped flashing. This feedback is used only to improve this Support Center article and is not sent to our Support team. To connect your reader to another device, make sure to disconnect it from its current device. Press the button again to turn the Square Reader on and observe any lights on the reader. It doesnt store any specific account or bank account information, and it can be used to accept payments from multiple Square accounts. Visit Square Shop to learn more. Your Square Reader may have entered sleep mode, Close and reopen the Square app on your device, Check that your Square Reader has adequate battery, Restart your phone, tablet, or other electronic device, Turn on Bluetooth from your device settings, Move your Square Reader away from common sources of Bluetooth interference, Pairing your Square Reader for the first time, Pairing your Square Reader with a new device, My Square Reader wont accept card payments. A blinking red light is an indication that you have a low battery, and you need to charge your Square chip card reader immediately. Restart your phone, tablet or other electronic device. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Readers serial number. Shipping details Estimated ship dimensions: 4.48 inches length x 4.48 inches width x 1.33 inches height Estimated ship weight: 0.37 pounds Use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the four lights stop blinking red. We offer several compatible phone and tablet cases that hold both your device and your Square Reader for contactless and chip. Press the button on your Square Reader once to see the battery level. Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. Why does my Square Reader disconnect when I turn on Airplane Mode? In addition, the contactless and chip reader works alongside the magstripe reader to swipe chip cards and magstripe-only cards. Airplane Mode disables Bluetooth on your device. Power Off the Printer, Wait Two Minutes, then Power On the Printer. Do not let go of the power button until after the red lights have stopped flashing. You can charge the reader by connecting the included USB cable to any power source. Once its on, you dont need to worry about turning off the reader. Watch this video to learn how: Contactless payments describe the act of paying without touching anything. For next steps please contact our24/7 Support teamvia live chat, email, or phone so we can help you out! Press the button again to turn the Square Reader on and observe any lights on the reader. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours and the message Press Button on Reader - Learn More will appear in the Square App. Square hardware can only be used in the country where it was originally purchased. If you see red lights, youve held the button too long and need to try again. Check out the Dock for the Square contactless and chip reader. Yes. This includes common household items such as microwave ovens, cordless phones, fluorescent lights, or using your Square Reader on a metal table. Plug in the reader for at least 20 minutes to be sure its charged. Yes, just make sure you have a strong Wi-Fi or cellular data connection to process payments and that your reader is fully charged before use. Always plug and unplug your cables and chargers by holding onto the end of the cable. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. Press card reader button and check that it shows green lights, if it shows 1 red light or no lights, this means the reader needs to be charged. All of our car readers come with limited warranty, so I can definitely help you determine if you are eligible for a replacement. These cases fit a variety of cell phones and tablets. The lights on your Square Reader will flash orange, then red, and then they will stop flashing. Can I use my magstripe reader with any Square account? Thanks, we'll work on improving this article. In the US, we are primarily going to see chip and signature credit cards. If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. Visit Square Shop to learn more. What devices can I use with the contactless and chip reader? Avoid using Square Reader in wet environments, and avoid getting water or liquid in the dip slot. Make sure you press charge in the Square App. After 20 seconds, release the button and wait 10 seconds. You cant mark items for sale online, track sales by employee, or keep a cash drawer history, but Terminal does support item creation, custom tipping, and receipt management. Wait a few seconds for Square Reader to connect. Check out our video on Accepting Chip and PIN Card Payments with the Square Contactless and Chip and PIN Reader for additional help. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. Can I attach my Square Reader to my mobile phone or tablet? If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 2022 Block, Inc., 1455 Market Street, Ste. If you see Account Ineligible, your Square Reader may have been purchased in a different country. Your Square Reader must be within three metres of your device. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. If the Square Reader lights dont turn on, try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. If youre attempting to pair your Square Reader with a new device or switching the Square Reader to a different device, you must first have your reader forget its connection to the previous device. Square hardware can only be used in the country where it was originally purchased. If the lights on the Square Reader turn green, youre all set. Hold down the power button for approximately 20 seconds until you see red lights stop flashing on the reader. What is the liability shift and why do I need to accept chip cards? Remove moisture by allowing Square Reader to dry out with the card slot facing down. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. From what you have described, I wonder if you are referring to the device having entered a "tampered' state? These cases fit a variety of mobile phones and tablets. Regarding this, how do I reset my square chip reader? Do not place on a metal table. We recommend connecting the reader wirelessly to your iPad via Bluetooth LE. Once you go into Airplane Mode, turn your Bluetooth back on to be able to use your Square Reader. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Now, check if the red light flashing issue has been resolved or not. Battery life will vary depending on usage, but the reader should stay powered through a full day of sales. Your Reader may have entered sleep mode To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. Reset your Square Reader. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap Forget this Reader. You can also disconnect the reader by holding down the button on the reader for 20 seconds, until the red lights stop flashing. After 20 seconds, release the button and wait 10 seconds. You can also first try briefly putting your device into Airplane mode. Make sure you press charge in the Square App. Why does my Square Reader disconnect when I turn on Airplane Mode? You should see a single green light on Square Reader before you ask your customer to make the payment. Square hardware can only be used in the country where it was originally purchased. When your reader is shipped, youll receive an email with tracking information to follow your order. If you are seeing all 4 red blinking lights, it sounds like youve held the button for too long, and the reader has been reset to factory settings. If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds or after the 4 lights stop blinking red. If Square Reader and device are more than 10ft apart, move your Square Reader and device closer when in use. You can read a product overview, find tech specs, and pricing info here. While the Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on the Square Reader for 20 seconds, or after the four lights stop blinking red. Yes. If your reader isnt working properly, and youve tried the troubleshooting tips, you can submit a warranty claim to receive a replacement. Questions requiring a reply can be sent from the contact link at the top of this page. Reset your Square Reader. To do so, head to the Square App on the device previously connected your Square Reader and follow the steps below: Tap More from the navigation bar at the bottom of your screen. Check out the exhaust vent. Re: Chip & Tap Reader: First and last flashing red lights. Do not let go of the power button until after the red lights have stopped flashing. . To do so, head to the Square App on the device previously connected your Square Reader and follow the steps below: Tap More from the navigation bar at the bottom of your screen. The USB accessory hub on my Square Stand is full. If you see Account Ineligible, your Square Reader may have been purchased in a different country. Restart your phone, tablet or other electronic device. Remove moisture by allowing Square Reader to dry out with the dip slot facing down. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy. How do I connect the reader to my mobile device? 1-4 green lights will flash depending on your Square Reader battery level. Remember, youll need to forget the reader from your old device before you attempt to pair your reader with a new device. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. If the lights dont turn on, please try again and make sure to firmly press and hold the readers button for a full 20 seconds. Why is my stainless steel exhaust rusting? If your Square Reader gets wet, immediately power off the device, holding down the power button for at least fifteen seconds. Why doesnt the Square Reader connect wirelessly with my iPad 2? If you see red lights, youve held the button too long and need to try again. Store your devices and cables in a safe place away from moisture, extreme temperatures and debris as these can cause fire, electric shock, injury or damage to your Square product. Once your Square Reader is ready to be paired, open the Square App. Check that the chip on your customers card is facing up. Press and hold the button on the Square Reader for around 10-15 seconds. Press the button again to turn the Square Reader on and observe any lights on the reader. Confirm that your customers card has a chip, meaning its EMV-enabled. Try plugging the power adaptor into a different outlet. Where can I get help? These cases fit a variety of mobile phones and tablets. Check your batteryPush the button on your reader once to check its battery level. Select your connected Square Reader > Forget This Reader. Airplane Mode disables Bluetooth on your device which will cause your Square Reader to disconnect. Before you attempt to connect your reader, make sure that your Square Reader is ready to be connected. No, Offline Mode supports magstripe payments only, so youll need to use the magstripe reader or the Square Stand. Press the button again to turn Square Reader on and observe any lights on Square Reader. If youre using an iPhone or iPad on iOS 14 or later, ensure Bluetooth permissions for the Square app are enabled. Learn more about pairing your reader and getting set up. Why doesnt the Reader connect wirelessly with my iPad 2? We dont officially support splitters or third-party USB hubs, but you can connect the card reader wirelessly to your iPad via Bluetooth. Yes, the reader is universal. Square Reader for Contactless and Chip Troubleshooting Green = 2 Flashes. The lights on your reader will flash orange, then red, and then they will stop flashing. We recommend attempting to re-pair your Reader on a full battery.Next, you can try resetting the Bluetooth connection between your device and Square Reader. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones or fluorescent lights. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. Once the Buyer is ready to make a purchase, the Seller inputs the transaction into the Square point-of-sale (POS) and presents the Buyer with the amount owed. Any help? The tips below usually fix most charging issues customers encounter with the reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. As you hold the button, the lights on the Reader will flash orange, then red, and then should flash off. Avoid using Square Reader in wet environments, and avoid getting water or liquid in the card slot. Why does my Square Reader disconnect when I turn on Airplane Mode? Why does my app say Account Ineligible when connecting my reader? How do I charge the reader and how long will it take to charge? We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. Low battery may increase disconnections between your device and Square Reader. For a family in Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Disconnect the USB cable from the Stand or dock and then attempt to pair. Why is my steam generator iron leaking water? While the reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds. No message appears on the MFP console, but the device remains locked. While Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on Square Reader for 20 seconds. To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. Make sure to firmly press and hold the Square Reader's button for a full 20 seconds. Most people dont carry a ton of cash around anymore. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy. Get the most life out of your Square Reader for contactless and chip & PIN by avoiding damage to the hardware. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. If your Square Reader is in a dock, plug the docks power cord into a power outlet. Remove moisture by allowing Square Reader to dry out with the insert slot facing down. The blast happened at about 16:20 local time (13:20 GMT) on Sunday in a shopping street in the Taksim Square area. Your Square Reader may have entered sleep mode. Just navigate to Settings app on your Apple or Android device. Thanks, we'll work on improving this article. Can I use Square Reader for contactless and chip & PIN cards in Offline Mode? Thanks, we'll work on improving this article. If you are having trouble accepting EMV or tap transactions: Ensure that your Square Reader is fully charged and that you have a strong Wi-Fi or cellular data connection. MORE OPTIONS AGREE. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive, or mounting hardware not tested by Square to frequently mount and unmount Square Reader. So have a bit of an issue with my chip & tap reader. Try turning Bluetooth off and back on. If you have an iPad 2 with a Square Stand, you can connect the reader directly to the Square Stands USB accessory hub. Always charge your devices in a dry environment away from all sources of moisture. Disconnect the USB cable from the Stand or dock and then attempt to pair. This feedback is used only to improve this Support Centre article and is not sent to our Support team. Make sure all connections are fully engaged before charging your device. While the Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds. Swipe Cards From Your Computer To swipe a card payment on your computer: Log into your online Square Dashboard. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap "Forget this Reader." You can also disconnect the reader .