Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. Customer Service chat is the biggest joke. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. No outside food or drink is permitted in the theatre. When I click the link to print my tickets, the page comes up only as text. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Parents are urged to learn more about the film before taking their children to see it. Note: Admission policies may vary by location due to state or local ordinances. . It's a long and frustrating process. I can promise you !!! No thanks I will call the theaters they know where they are located. What is the purpose of the rating system? Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Any money or points on thecard will be merged to the account number you want to keep. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). I had a line of people behind me and had to by tickets again to get in. Select "My Tickets" to see your upcoming movies and showtimes. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. It won't go away until after that Thursday. Where can I find the Regal Crown Club FAQ's? There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. I was about to purchase when the screen went blank. A military discount is available at the box office and ID must be presented at the time of ticket purchase. How Long Before Fandango Customer Service Answers? Area codes in North America. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. Children 6 and under are not allowed to attend Rated R features. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. I can promise you. They do not call back as promised. Basically, made one order over Fandango with A list, but during payment submission the website crashed. Recliners It can take up to two weeks for your refund to be completed. General admission for all adult tickets purchased for performances during matinee hours. For extenuating circumstances, please consult theatre management. Before purchasing, we urge you . Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. As it takes up to 72 hours for you to receive a response, you can submit your query via. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). Yes, it does. Fandango does not offer partial refunds either. No. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. What are the hours at the Chatterbox at Paragon Village? This page will provide you with a list of our theatres, sorted by state. Click hereto requestmore information. JavaScript is disabled. All rights reserved. I can guarantee you. 2018-02-10. false. Donation Request My plans changed - can I refund my order? Can I get some help here printing these tickets? Promo Code: VDAY23. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Have you tried pulling up your order/confirm on the mobile app? Not all ticket types are available for all performances. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. Gift card orders cannot be delivered to PO Boxes. It cant be retrieved or turned into any kind of credit. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Signifies that the film rated may be inappropriate for pre-teens. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. *3D Upcharge. I sent another email to their help desk and no reponse. For assistance, contact a staff member. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. . I lost my Diamond Rewards Card--what do I do? Of course, they say the same thing as before and to contact Fandango. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). I have a QR code that is apparently my "mobile ticket" on the app. I received my confirmation # and there's a link to view my tickets. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. When I click the link to print my tickets, the page comes up only as text. I received a Fandango giftcard for Christmas. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. It was not the theater I had selected and we realized that when they could not scan the ticket code. 126. Signifies that the rating board has concluded that the film rated may contain some adult material. Gift cards can be purchased at all or our theater locations or online byclicking here. REG will not sell tickets to any person under the age of 17 (18 where applicable). I would suggest you avoid this company. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. We charge a small convenience fee per ticket purchased on our website and mobile app. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Present the barcode on your phone to the usher at the theatre for admission. Online orders can be paid with Visa, MasterCard, American Express and Discover. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. To receive a military discount you must be an active or retired military veteran. Can I give them negative stars: yes they are as awful as people say. Please visit your local theater's page for specific ticket pricing. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Join our "virtual" program at this link. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. ), as well as private movie screenings and larger corporate events. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. They can only be used in the country they were originally purchased. DO NOT USE THEM for movie tickets. Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? NOTHING. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. My first and last time to use them. Children 3 to 11 must pay the child admission price. How Do I Change My Seats? Do not use them.Mike. I tried texting and emailing Fandango to no avail. Need a receipt? Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Enter your details in the chat box and complete your refund request. I e-mailed. When I click on the link, the webpage comes up only as text. You can check your gift card balance here. So, step right up for an entertainment treat. Anyone can write a Trustpilot review. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. You can check your Gift Card balance anytime. You can check your gift card balance. The theatre employee can access your order by phone number, ticket ID or confirmation number. HORRIBLE. I hadn't heard about their AWFUL CUSTOMER SERVICE. Fandango does not offer partial refunds either. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. Note: Admission policies may vary by location due to state or local ordinances. Thieves. On a holiday week, the showtimes may not be available until Wednesday. How Long Does It Take for Fandango to Process the Refund? Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Please email your request to questions@paragontheaters.com. Sit back and relax while we do the work. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Do You Offer Military Discounts? There are no refunds after the printed showtime. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Always look for the "No Passes" or "Special Engagement" description next to the film title. Lux Box Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Click on the link you can find under a headline Refund/Exchange. Parents give the movies their ratings-men and women just like you. I finally happened to hit a movie a could actually use it on, and it won't take the code. For extenuating circumstances, please consult theatre management. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! 1/3 spots are taken by a bugged Endgame ticket. You will need to have your receipt or transaction numberon hand. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. So I was at work trying to print this and no images or barcodes were popping up. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. Phone number Phone Lookup. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. The only way I could get a credit was if I joined their VIP program. About Us Why do you charge a booking fee? Does my theatre offer a student discount? Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Card would not work. I was able to make a reservation immediately! The fee is detailed (listed as "booking fee") on your order summary at checkout. What other gift can provide action, drama, comedy and Junior Mints? This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. CSR and Supervisor simply read the script over and over and would not issue a refund. The number you need to dial is the number of the theater you bought tickets for. Customer service was terrible. Still looking for answers? Please visit your local theatre for specific details. And you NEVER get the "forgot your password" email. Children 6 and under are not allowed to attend Rated R features. What actions has Regal taken in regards to the coronavirus? Your Fandango A-list tickets should be in your A-list reservations. Why can't I register the gift card I received? I have the exact same error. Some types of passes cannot be used for newly released films. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. Precious metals are still not accepted. Can a rating be changed? Visit your local theatre the find out details on matinee hours. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. Don't waste your money we all work too hard for it. Sign into your Regal Crown Club account. Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. Bought 4 tickets using a gift card & balance going on my credit card. Still no response from Fandango. No, the rating system is strictly voluntary and carries no force of law. Please visit our Health & Safety Action In Regards to the Coronavirus page. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. There Is Plenty DoNotPay Can Help You With! Check who called Reverse phone lookup. I know for certain it was once it was purchased. Did not know this until tickets were refused at Idaho theater. All Regal Entertainment Group theatres are smoke-free environments. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. I was on website and looked at tickets for a movie. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Also assessed is how each of these elements is employed in the context of each individual film. Please see one of our theatre managers if you have any questions regarding 3-D films. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. Refund Policy Health & Safety Action In Regards to the Coronavirus. How do I redeem colored passes, loyaltyfree tickets and concession rewards? Activate card. Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. 34. I realize the last one will be a longshot but I wasn't sure. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. Concessions are always on the menu with an AMC Gift Card. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Who gives movies their ratings? Especially if it has anything to do with Fandango. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Locations with military pricing available are listed on this page. No record of transaction. Hours. Companies can ask for reviews via automatic invitations. How Does Fandango Refund Tickets by Email? I go back to Fandango and they are escalating the issue to a higher level. Submitting a film is purely a voluntary decision made by the filmmakers. Discounts apply to general admission tickets only. Yes. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. Limited Time Only: Add your photo to a Visa card for free! Before leaving the auditorium, please check around your seat for any personal belongings. The only tickets showing on my account history on Fandango are the ones I actually want. Oct 28, 2015. You can do this from your web browser. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. I recommend no one to use this website. Yes! Regal has taken bold nationwide action in all of it's locations. Ushers may conduct additional photo I.D. You can receive refunds for tickets up to 60 minutes before the showtime. So, don't be shy with them at the box office. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". Pricing is available on each theater's Ticket Pricing tab. Employment You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Would give zero stars if I could. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). I tried calling 4 times today, twice they hung up on me. Verification can help ensure real people write reviews about real companies. Yellow Tickets are not valid in California, New York or New Jersey. We also accept Promotional Codes and Gift Cards. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. I am VERY UNHAPPY. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. Senior tickets are valid for adults 60 years and older. Dolby ATMOS Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. To receive a student discount you must currently be a student. Contact your local theatre if you have questions regarding any state or local requirements. The ratings do not determine or reflect whether a film is "good" or "bad." They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Their response was that the promotion had ended, nothing they can do. And Fandango said their system was showing failed transaction. I'd rather sit at home and watch a movie on tv. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. What are the rules for contests and giveaways? When Fandango works, it's fine. Hey all! What is a Mobile Ticket? This is a small fee the company uses to cover some expenses they are left with once they complete the refund. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. I'm now complaining to corporate Fandango is awful! The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Discounts are available on purchases of $10,000 or more. When there's a problem, there's absolutely no support. 1. For example, one theater might receive one film to play, another theater might receive another. No, you cant. 2sandiesmail. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. The theater wouldn't accept Fandango tickets for a refund. I went to Applebee's twice and earned 3 TOP GUN tickets. I am done with these RUDE and UNHELPFUL people. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. Here are 8 tips for writing great reviews. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. When I purchase tickets online, it requests a zip code, but what if you're from Canada? If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. Phone # on the card went nowwhere, so I googled them. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Parents are urged to learn more about the film before taking their children to see it. We use dedicated people and clever technology to safeguard our platform. You must be 21 or older to purchase tickets in Balcony and Director's Suites. You can request this refund, Pricing varies by location. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Have a credit on a VIP card but can't use . Edit your payment method for Movie Club. FANDANGO Nightmare Company. They expire after 2 weeks (really, who goes to the movies that often?). Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. Please see the official rules below. How Do I Make a Donation Request? Purchased Tickets for Wrong Theater? Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. They lied and said that there had been a report of fraud and they refused to give me my money. Total RIP OFF. Our "bookings" (contract with film companies) are for one week only. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. If you prefer calling, you can request a refund on the phone. Gift Cards Offers. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. . When you get to the theatre, you can walk directly up to the ticket attendant (i.e. By refunding that ticket you lose the right to accumulate VIP+ points. Purchased my tickets for Sat and didn't realize the system selected Fri. Bought 4 tickets using a gift card & balance going on my credit card. The customer service was so good too. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! MPAA Only to tell me they cant help me & will have to send it to the corporate office. Please see Admittance Procedures for more details. They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. Children under 2 who do not require a seat are free. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. AXIS15 EXTREME DoNotPay can help you save big bucks on all lifes trifles! Yes! Please don't use Fandango for your movie tickets. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. Extremely hard to get a hold of once purchased. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. You can exchange the ticket for credit and reuse it for future purchases. Penny Lanes Bowl & Games How are state attorney generals everywhere not investigating this company?? IMAX When I was able to get on website it appeared that my purchase of tickets did not go through. Just try to navigate a Fandango online customer service website. I called them right away and they said they'd give me a credit. Please check your local theater under the Ticket Pricing tab. What is Your Rated R Policy? Enter your email address and the confirmation number. All other General Admission seats do not allow for direct dine-inservice. How do I refund my tickets? The application is provided on an "as-is" and "as available" basis. What are the theaters' admittance procedures? When Will the Showtimes Be Available? Review Movie Club Credit Activity. Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does providehearing-impaired guests with the option of using adevicethat enables close captioning for our films. Lowe and behold I had an email in key spam account. I received my confirmation # and there's a link to view my tickets. Does my theatre have a military discount?