We owed $320.00 as of Nov.10, 2022. They have been horrible to deal with for a refund. Sunday: 10 AM 9 PM ET. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. (Exchanges cannot be made at kay.com). For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. For a price quote on specific engraving requests, please visit your local KAY Outlet store. Thank you, you have successfully subscribed to our newsletter! This is the WORST business to deal with. We bought a bracelet and an Opal ring for my daughter as well. Don't worry, the conditions for using this coupon are very broad. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Salary wasn't the greatest. Let us know in the comment section below! The price I paid in 2003. In order to start the call, please close this box and then unblock your mic in your browser settings. This situation became the most unprofessional experience of our lives! By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. The diamond in my ring fell out on May 7. This will surely increase the credibility of your complaint. On May 27, 2022 Picked up ring from Kay. It was three rings together. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. A jewelry expert can help you find your dream jewelry. Connie called me and said she was working something out. Also got a gem of a gift for Mom. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Go ahead. Exchanges can be made at any Kay Jewelers location. I worked for 3 years in college. Im friends with the manager and she lied to me as well. Kay Jewelers was founded in August 14, 1910. I will pay a private jeweler to fix the earrings. #greatcause. When will my credit card be charged for my in-store pick up? The very next day its 30% off and this store will not give me the additional 5%. Expressing love should never be stressful. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { MORE+. Great Staff and very pleasent and helpful. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Customer Service: 1-800-229-0364. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. a:hover { Save up to 10% OFF on KAY Jewelers items. Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings November.25.22 5:20pm. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) How will I know when my order is ready for pick up at my KAY Jewelers store? By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow I would also like the diamond replaced based on the diamond guarantee that you offer. Google+. Customer Service Number: 1-800-527-8029. www.survey.kay.com Kay Jewelers Guest Satisfaction Survey Well since I put it in my aunt's name UPS couldn't give me the package. I purchased 3/4 diamond studded earrings. An expert can help you narrow down options and find the perfect jewelry. Credit & Financing. Custom designed jewelry is not returnable. Posted Meghirdetve tbb mint 30 napja. December 2021 my husband purchase 3 tennis bracelets for Christmas. Kay Jewelers Lab-Created Diamonds Review - What You Should Know Why do you measure jewelry in millimeters? 2023 ForLocations.com All rights reserved. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I would like to write a letter to your corporate offices. She then said she would be escalating to district manager. I absolutely will never shop with Kay's again!!! Need Assistance? Contact our Customer Care Team Today. | Kay NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Chat support people have zero idea what they are doing. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Kay History Kay Jewelers Customer Service Phone Number & Hours - ForLocations We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. Need Assistance? How can we enhance your Kay experience today? I got an email on December 29th saying I would get my refund in 7 days. Worst experience ever. I have spent a ton of money at Kay's because of Chris. (Engraving is not available on Kay.com.). Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. I WAS there at 6 months. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. That didnt help me at all. I will have to take legal action to resolve my claim. I learned a lot about the business and jewelry. Is this your company? Kay Jewelers needs to revise their gift return policy. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. It looks like your microphone is disabled. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. Saturday: 10 AM 10 PM ET. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn Phone Number: 1 (800) 527-8029. color. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Unless I can find my repair slip, they will not replace it. HotDeals uses cookies from third-parties or affiliate networks to Click here to get notifications about new complaints of Kay Jewelers. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. I have also spoken to customer service at corporate. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. 5 Ways To Personalize Your Anniversary Gift. Top of the Page, Can I return a special ordered item? Submit a complaint and get your issue resolved. This company was holding a sale on their rings. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Vous avez un problme similaire? Kay Jewelers Review | Excellent Quality and Stunning Beauty. Unsubscribe easily. Contact our Customer Care Team Today. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I want the additional 5% off. They treat their employees like numbers. Top of the Page, Do you offer engraving? If you continue Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. We went to the Kay Jewelers located in Pentagon Mall. It was a great relief to have it arrive so soon. Please note that all salary figures . I customized a wedding band for my fianc and it was a mess. Customer care will lie about resolving the issue. Kay Jewelers Service Request Tracker - Starco Jewellers Suggest avoid at all cost. It was 25% off. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Unsubscribe easily. Doesnt seem like much but its a $600.00 difference. Not a phone call. ForLocations, The World's Best For Customer Service Info. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. White gold is pure gold that is mixed with alloys to give it a white Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! I wouldnt recommend this place at all. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. I was told it could be exchanged by 2 different managers. The best part is that she did this on one of the busiest weekends for Kay Jewelers! MORE+, You are offered a chance to save up to 10% OFF. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. Twitter. If you select a size other than the standard ring size shown, service may be required to adjust it. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. Solitaire engagement rings are the perfect representation of your love and commitment. Do not buy from them. I call to have it fixed and was told no. GO TO kay.com. You all are Rock StarsSheena. KAY at Your Service. How long will it take for my order to arrive? I never heard back. What is Kay Jewelers return and refund policy? Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. No help this company. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I still had the Diamond, so that was to remount & fix the prong. Shop the latest and enjoy express delivery and free returns today. Kay Jewelers Credit Card Payment Address Just trade it in for a upgrade. Top of the Page. Yes, special order items are able to be returned. Will I have to pay shipping charges if I request in-store pick up? This company is a SCAM with jewelry. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Kay Jewelers Corporate Office USA. Shipping has always been top notch and quality too. To my surprise she worked it out so that I got a beautiful NEW RING. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. That man was at that store every time I came in. Kay Jewelers - Just ok | Glassdoor Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. What colored gemstones are considered precious? Unfortunately, there are quite a few good reviews about the company's support service. Kay Corporate Office Headquarters HQ I was told it could take up to 72 hours to hear back from a supervisor. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Average Customer Rating. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. If you need your order sooner, they offer expedited shipping options. She was constantly in communication with me and always delivered what she promised. Kay Jewelers Application Online: Jobs & Career Info Top of the Page, If I want to mail a payment , what address should I send it to? Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. Compare Coupons patiently and you may be able to get a 10% OFF. Call KAY Jewelers customer support team and get help with any problems. Signet Jewelers Ltd. - Kay Jewelers. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. *Exchanges are not accepted at kay.com. This being, because it wasnt inspected. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. Not an email. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. This is the 2nd employee they have let go that was a wonderful representative. She was diligent on researching the best options for me. -webkit-transition: all 0.5s ease; I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? A company you know and trust. Find over 27 million businesses in the United States on The Official Yellow Pages website. After 30 days, your order will be returned to kay.com and your method of payment will be credited. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. read more. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. I was they would call me by end of the day to let me know, off they did not calll. As a long time customer, I feel like I have been rob. } They treat their people like trash!!! The business is located in Newburgh, New York, United States. Top of the Page, Do you offer any warranties on your merchandise? Learn moreIf your online purchase was picked up at the store, it must be returned to the store. How will I know when my order is ready for pick up at my KAY Outlet store? I don't believe that we should be charged. - how come they dont call to let me know? With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Our content is intended to be used for general information purposes only. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! KAY Jewelers Accounts are issued by Comenity Bank. Well, then I asked to look for a replacement that is the same as the one got lost. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Then I could buy the warranty after the repair for a few more hundred dollars. #freethebear" First of all, check the store website. What do I need to bring with me to the store to pick up my order? I would highly recommend kay.com for your jewelry purchase. Ring sizing service will take up to three additional business days. You will know exactly when it will be delivered. Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers Monday to Friday: 7 AM 1 AM ET. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Use this comments board to leave complaints and reviews about Kay Jewelers. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. The package was never opened by anyone and came back only a couple days after being shipped. Grab your savings right now. Visit Kay to find your dream ring today. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother.
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