When I enjoy what I do it doesn't feel like a chore. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? I strive for perfection too often, which causes unnecessary stress for myself. I have been responsible for maintaining supplies on the general surgery ward for five years. Consider sharing how patients react to the way you communicate. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Are there specific Kaiser volunteer opportunities you'd be interested in? I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Discuss how you can thrive in this role, even during the most stressful times. Does it help you build trusting relationships with community members? These are exactly the steps that an interviewer would be looking for. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. Also, for every month with zero sick days, a bonus was added. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. Interview questions and answer examples and any other content may be used else where on the site. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I have enrolled myself in an evening/weekend workshop for the next six weeks. If I were to be offered this position, I would look forward to bringing these services to this area as well. Find additional company focused interview questions by practicing from one of our industry sets. ", "Yes, I handle all of these administrative tasks in my current role. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. I discussed with hospital credentialing and became the first PA proctor in our Heath system. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Click the card to flip . Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. My idea was to talk to users of EHR systems at all levels. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Dental benefits. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. ", "I am happy with what I do as a pharmacy tech. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Kaiser Permanente is 100% focused on the service that they provide to their patients. However, it can inhibit my ability to grow. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Write a thank you note or email to all your interviewers. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. I manage this by focusing my energy on productive activities that are good for my work. ", "Once I was filling a prescription for 90 days 90 tablets. ", "I know this will come off as cliche, but it's truthful. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. "I would describe my personality as approachable, light-hearted, and positive. Sign In. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Would it ensure efficient workflows or more timely responses to other departments? If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. Deadline: October 5, 2022. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. The purpose of this page is to help you prepare for your job interview. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. It's great that you are working on asking for help from a variety of people when needed. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. ", "Delivering bad news to a patient is very difficult. 3.2 (5 reviews) Term. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. If possible, pick a weakness that is not a core skill for the position you are interviewing for. ", "Outside of my career, my priorities in life are my family and being outdoors. We do this by creating interview questions that we think you might be asked. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". Excellent! Well done! To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Great answer! In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. ", "This is a great question. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. We had a lot of concerns with patients not showing up for appointments when expected. I also keep myself open to my colleagues so that they can know and understand me better as well. My approach is to tune out the negativity and try to figure out why the personality is difficult. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. Strong communication skills are required to be an active leader. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. Just like when I fill, I make sure the bottles are organized and in their place.". My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. In my current position, I am not the most persuasive person on our team, but I am highly creative. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Either way, be honest with the interviewer about your preferences without leaning negatively, either way. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. First, I work in a system, and I respect that. leader vs. follower). This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. ", "From a young age, I was raised around a farm and animals are a huge part of my life. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Learn more here. This sounds like a very collaborative workplace. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. If I promise any follow-up to my students, I do so in a timely manner. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. The application opens in early May. I believe that, if asked, my colleagues and supervisor would say the same about me. I was tasked with spearheading a task force. 57 questions about Interviews at Kaiser Permanente. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. Discuss with the interviewer what you would expect for compensation if offered this position. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. I am a very hard worker who is eager to become a team member with Kaiser.". Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. Is this something junior staff can be involved in? I've had a lot of success by focusing on building a reputation for consistency and follow-up. Ben Richardson, a principal in McKinsey's London office, conducted the . Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. Did you consider that the patient's physical pain or feeling ill would make his temper short? I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Any hiring authority should feel comfortable putting you in front of their valued customer base. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. I indulge in the things that make me happy on my time off. "I handle stress very well, and when you call my references, they will attest to this fact. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. I like to get to know people and ask them questions about themselves. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. ", "I was helping a customer once who came to pick up her injectable prescription. My approach is to be empathetic, soft-spoken, and truthful. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". If they want help, Ill help any way I can. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Balancing empathy with honesty is key when communicating bad news. Why Do You Think You Are A Good Fit For This Company? As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. List several ways that you receive your industry knowledge and stay on top of trends. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Tell me about yourself. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. ", "I believe in volunteering in the community where you live. I love working as part of a team and my colleagues take well to my personality. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. Dates shown above are approximate. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. ", "I dislike when there's work politics. I'm happy to answer any questions you have. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past.
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