BBB is here to help. Not sure why a company that seems like a great place to sell and buy stuff would go out of its way to scam its sellers. 0 LOL 0 Wow! My personal experience is terrible, got scammed and the reverb didn't help at all so had to dispute the payment through PayPal. Some of the sources of information BBB relies on are temporarily unavailable. Keep in mind that their fee hikes also aren't out of line when compared to fees on other types of goods at places like eBay and GunBroker. Read more. Cheers. I had a horrible experience experience on Reverb. This is a multi-location business.Need to find a different location? Welcome to the Reverb Community! The hot dog might send you an email. Please check out resources available to you at BBB.org/coronavirus. REVERB.COM SCAMS ITS SELLERS. Sold a 1955 J-45 to a guy in CA. Thank you for your feedback, we apologize for the trouble with your account. Read real customer ratings and reviews or write your own. It’s Made for Musicians. Uniting around the music we love, tackling the environmental and social issues we face, REVERB is a 501c3 nonprofit dedicated to empowering millions of individuals to take action toward a better future for people and the planet. It is a bit less unnerving and likely more safe, though. UGH!!! READING, PA -- Due to circumstances outside of our control, we regret to inform you that HELLYEAH on MAY 16, 2020 has been cancelled. Everything from popular guitars to obscure parts for obsolete electronics may be found on the site. Thank you for the heads up, I was going to list my vintage guitar on there. Anyway, I would be very cautious to buy or sell on there. Waste. The Kaputniks are that band. Doing business with reverb is that, man; speaking to a hot dog in a hallway and the only response is your own voice. Of. Reverb is bogus spread the word. Penny Auctions are becoming more and more popular, with new websites popping up every day and often seemingly advertise unbelievably low prices. As I had used safe shipping I contacted Reverb to start the resolution process. Their latest release is a noir covered secret antidote you've been waiting for. If you did conduct your entire transaction through their website and as a buyer you were sent a product that you felt does not match the description or condition you were promised, the website instructs their members to first speak directly to the seller. What an annoying work for BS. That being said, the Reverb website does place a 3.5% Transaction Fee on the monetary transactions that take place on their website, which they say is significantly lower than other websites that charge fees as high as 15% per transaction. I wouldn't classify Reverb as a thriller. How safe is reverb.com. I've bought and sold on Reverb and the rarer occasions there was an issue sellers took care of the matter. While Reverb does everything they can to make things right, keep in mind it's still a huge pain in the ass to have to go through the claims process and send back a guitar. Customer Reviews are not used in the calculation of BBB Rating. I've never bought anything from there before. cant't give a lower rating or i would, illegally track your devices and link your account to accounts in bad standing and then refuse to fix what they messed up. The website will investigate the entire transaction, as well as the claims made by the buyer as to the reality of what they purchased, and if they confirm the buyer is right, they will begin necessary actions to refund the buyer’s money. If you’re looking to make a big purchase—new furniture, musical equipment, even a coding boot camp—but don’t have the cash at hand, the startup company Affirm, offers an alternative to plunking that three or four-figure balance on a credit card.. Affirm offers easy, quick financing with simple terms and no hidden fees. Well, flat honest answer is, it don't work. Who Does? I uploaded my csv file of about 400 items from discogs and it suspended 81 items and said my account was under review. In addition, they provide their members with unlimited free listings. Just thought you might want to know. And I asked again why my 81 pieces of inventory are still suspended? No answer. Location of This Business3345 N Lincoln Ave, Chicago, IL 60657-1107, Need to file a complaint? The WoT scorecard provides crowdsourced online ratings & reviews for reverb.com regarding its safety and security. 3 Wisdom However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. From personal experience I could never recommend using reverb.com . Music is where his emotions run free and where he's safe. They provide no proof and no returned response to their baseless, ignorant claims. The website says that as a community built entirely for and by musicians, the creators of Reverb have worked hard to make this website the best place online to purchase all different kinds of instruments and music gear. Upon receipt by the buyer it was noted that there was a crack down the side of the guitar. Reverb has become my main source for information on gear I'm interested in, whether it's guitars, amps, or effects, Reverb always has something to interest me, and being able to compare prices, details, availability, and quality of the items is extremely helpful. There are many other websites that allow people to sell products, like eBay and Craigslist, but not many others that promise the kind of expertise and tools specifically intended to help musicians and those in the music business sell their products. You can use PayPal on Reverb and all the usual payment options are there. This gives the seller one of our resident musicians to work on their claim in the event of shipping damage. I disputed this, explaining that it was, and in fact I had, I spent my money with them and their apps are very confusing and when you make a mistake they suspend you mean while they are on the hook, Hi Richard, All concerned buyers must contact Reverb within 7 days of receiving their purchase, or within 14 days of a failure to receive their purchase. It’s just as safe or unsafe as any other marketplace - use your careful judgment, assess feedback ratings and be cautious. 2,110 673 1. Best, BBB remains operational and focused on serving our business community. Stay clear of this site!!!!! Below are the steps to help you get paid out via Reverb Payments. This guide is intended to help both buyers and sellers make informed purchases. They tried selling me a hybrid guitar that they claimed was all-original. The opportunity to work alongside such passionate, curious, open-minded and intelligent people makes me a better person and a better professional. I then chose to use Reverb safe shipping versus buying insurance at UPS. Most venders are either private musicians looking to sell unwanted gear or local mom and pop music stores looking to move extra merch. Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-726-2728 or by submitting them directly to their website through their Contact link at the bottom of the page. And, the online help has an, “I don’t really care attitude”. Reverb. If that does not result favorably, the buyer can then ask the website to intervene on their behalf. I didn't get my shipping or the additional $75 because Reverb says BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB reports on known marketplace practices. I am thinking about buying an expensive item from Reverb.com. Anyways, how easy does each site make it to ship items and calculate shipping costs? terryf1960. Also , if you as a seller or buyer file a claim they immediately block your account . According to their website, the Reverb marketplace was built in order to “foster safe and secure transactions, inspire musicians to discover more ways to expand their playing and sound, and cultivate the most vibrant and inspired music community anywhere online.” Amazon does not have such a limitation. Anyone looking for […] However I felt I should let my fellow players know of my experiences on Reverb.com. Reverb my main source for gear. I also had to deal with a problem seller. Try to call and get a live person! NOT A SAFE SITE FOR BUYERS / USE PAYPAL FOR ALL PURCHASE PROTECTION Where sites like eBay often differs sometimes too much to the buyer Reverb doesn't respect buyers at all! There are some music and musician forums that speak well of this website, and many other music retailers which speak highly of using this website as an alternative to using eBay. I messaged them with some questions and got one answered; -you have to have reverb and reverb lp. Once you complete the initial setup, you simply need to enter tracking information on your orders, and Reverb will take care of the rest. Nice guy, right? Pros. Hahaha. Once I got that done, it says you gotta wait 48 hours or so for the upload/inventory. The customer service for both as a seller and as a buyer is almost none. I have bought and sold more guitars and equipment that I can remember. It is similar to Ebay yet it’s … We will work with you to confirm, close and patch the hole. Post Jul 23, 2019 #1 2019-07-23T13:26. minus the 149.00 shipping and an additional $75.00 BBB remains operational and focused on serving our business community. Please be aware if you are daring enough to purchase from Reverb, that the seller ratings are completely inflated because of the 30-day limitation. He asked for a refund I could of built my own website by now. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Time. It was compounded by the fact that Reverb only allows buyers to leave feedback for 30 days. BBB Business Profiles generally cover a three-year reporting period. Reverb.com is a provider of an online marketplace intended for new, used, and vintage music gear. Each Year, Reverb.com dives into its sales figures – and they’re always interesting to gauge the shape of the year in pedals, especially when it comes to the top-selling effects of 2020 that came out in this year. Certainly the majority of the money that you pay when making a purchase on this website will be wholly dependent on the type of equipment that you are purchasing, the volume, and of course the quality and the condition. I ensured no movement of the guitar in the box prior to closing it. for my trouble. ReverbNation has a consumer rating of 1.7 stars from 126 reviews indicating that most customers are generally dissatisfied with their purchases. Musical Instrument Supplies and Accessories, I sold a guitar through reverb.com on 05 July, and subsequently packed the guitar using the industry standard method of securing it in a substantial factory foam bag, inside of a rigid guitar carton with instapak expanding foam on each end and bubble wrap around the neck of the guitar. How BBB Processes Complaints and Reviews. Music is no longer a solace. 143 reviews for Reverb, rated 1.00 stars. It can be safe. First of all, I hope that reverb.com becomes an even bigger player and surpasses eBay in the online music gear auction market. Special offer Sign up to be among the first to receive exciting new products information, special offers, and more I sold a very low priced all tube amp $165.00 to a buyer in the LA. The buyer informed that the box was still intact although I noted some deformation as if it had been crushed while in transit. I am a senior citizen and not into music at all. Will Compression Clothing Will Make You Thinner and Healthier? If you have any experience with this company or their products, please leave your Reverb.com reviews below. Then he showed me how to sync my discogs with reverblp so that inventory would be easy. Buying Safe Shipping is required when purchasing a Reverb shipping label for goods with a sale price between $1500 & $10,000. Might just take a trip and let them meet a Vietnam Vet. The first response I received was a very short note which stated that Reverb had reviewed photos sent by the buyer, and it appeared that the guitar was not packaged properly. terryf1960. the other day my boss used my laptop at work to get onto his account and now my account is suspended because they linked my account to his via my laptop so now I cant't do anything. The customer service is absolutely terrible and dare I say it , worse than and PayPal and eBay combined . Don’t know how these people got my CC number, but all of a sudden, I got multiple charges. 2,110 673 1. So, is reverb.com safe? Just wondering how safe it is to deal from there. Does Corporate Philanthropy Really Exist? BBB Business Profiles are subject to change at any time. So I did. Reverb, found online at Reverb.com, is a new online marketplace that describes themselves as “the best place for musicians to buy and sell the gear they use to create the music they love.”, According to their website, the Reverb marketplace was built in order to “foster safe and secure transactions, inspire musicians to discover more ways to expand their playing and sound, and cultivate the most vibrant and inspired music community anywhere online.”. Buyers get to keep and damage purchases and then get full refunds. Worst company to deal with EVER!! Highly unlikely, unless somebody manages to start another Reverb. Upon receipt by the buyer it was noted that there was a crack down the side of the guitar. The marketplace also put together a list of top-sellers overall – taking home a place on that were old favourites like the TC Electronic Ditto Looper and the Boss DS-1. Reverb provides a safe, secure platform for buying and selling online. BBB information and Business Profiles reflect the most current information available to us. I am very displeased with Reverb.com they are holding my money on something that was supposed to be delivered but sold at a higher price. 4 Ways to Use the Internet to Upgrade Your Style. Reverb is geared specifically for Musicians. I have been a working musician for over 40 years. If anything is lost or damaged during shipping, our responsive and friendly support team will help resolve the issue quickly. And since they don’t charge people fees unless they successfully sell products through this website, prospective members should feel comfortable checking it out for themselves. Refunds can be obtained at original point of purchase. Now I know it won't be here for Christmas and I can't buy him anything new because my money is tied up in a present that I don't event think exists!! We’ll guide you through the process. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. they don't handle the payments. Many have heard of reverb.com at this point. I had a reverb account I used as a reference tool never bought or sold anything. Glad I checked their reviews first. Reverb.com is the online marketplace to buy, sell, and learn about new, used, and vintage music gear. Now to go through the agonizing process of trying to get my money back. I just wanted to write a quick post about this new resource in relation to the ol’ whale of a tyrant: eBay. I shipped it and arrived in working condition and the buyer 10 days later said that he was having an undisclosed issue with the amp. As a parent purchasing what I thought was a new instrument in perfect condition for my kids in November and wrapping it for them to open at Christmas, there was no way I would have been able to meet the 30-day feedback window. The html_safe method makes you think that the transformation you’re doing to the string is actually going to be safe. The guitar was then shipped to UPS. All Rights Reserved. The Gibson Demo Shop on Reverb.com … Continue reading → The post Gibson Partners with Reverb.com to … Reverb.com is launching the Gibson Demo Shop. Pre to Post launch - Reverb handled all North American press outreach before and during launch of the game. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I then chose to use Reverb safe shipping versus buying insurance at UPS. If the seller agrees to be paid by money order and the buyer wants to send a Money Order... Reverb won't allow it...checked back at a later date and the item is still for sale....Reverb.com he;[s no one but themselves...the item would've been sold both parties would be happy and the most important thing to Reverb is they got their cut...I'm surprised they aren't trying to sell the Brooklyn Bridge. The website was founded in 2013 by David Kalt shortly after he purchased music instrument store Chicago Music Exchange and became frustrated with then-available options for buying and selling guitars online. The online website is famous for its user-friendly buying and selling of musical instruments new and used. When a seller buys a shipping label on Reverb, they can opt to protect the package via Reverb Safe Shipping for a small fraction of the item's value (this varies by category, price, and value). Reverb.com is an online marketplace for new, used, and vintage music gear. ; Big Fun, Big Business - Rocket League was critically praised, earning a number of industry awards and saw more than six million units sold during our tenure. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Come find out Somebody with real knowledge...,who really knows what going on in the world, and can keep you safe. And I'm still waiting. Once a piece of equipment is listed on their website, they make sure that all listings are promoted and advertised through a variety of networks and channels, as well as live listings on Facebook and Twitter, and they are featured in their emailed newsletters and in all their “Handpicked Collections.”, This website also provides their members with something they call the Price Guide. Reverb doesn’t offer a “Refund Policy,” but they do offer something they call Reverb Protection, which is a type of protection that covers transactions that are conducted directly through their website. If two parties met on their website and conducted a transaction through means other than Reverb.com, then this protection no longer applies. He returned the instrument in good condition. I got e-mail today about how satisfied I was with their customer service. Reverb‘s (Etsy) uneducated listings dept will baselessly pull your listing claiming trademark "design" infringement and will threaten to suspend you if you relist. This guide provides benchmarks for the value of the instruments, using thousands of previous transactions of instrument sales as well as transaction from items recently sold on Reverb to offer “comprehensive, real-time price guide of musical instruments anywhere.”. And illegal. The website also provides you with insurance on every item that is priced over $100, so customers can have confidence their equipment will be taken care of. The guitar was then shipped to UPS. As a matter of policy, BBB does not endorse any product, service or business. I was going to just deleted them because I synced with discogs and I do want duplicates. I’ve bought a few things with zero issues. Reverb has a set of rules which they refuse to follow. Reverb.com is the best place for… Reverb.com is the best place for musicians to buy, sell and trade pretty much anything related to their passion for music. I think that is lame. When he's betrayed on a very basic level and by someone he didn't expect it from, everything he is or thinks he is has been ripped away leaving him raw and damaged. If it's sold ...List as Sold! In the past few years I have bought and sold a few things on Reverb.co, I have had some really horrifying experiences. I don’t usually leave reviews. Stick with discogs, eBay or whatever ways to sell gear and wax. By far, the best part about working at Reverb is the people. eBay's lower guitar/bass fees were put in place due to the competition posed by Reverb. 13 reviews for Soundstagedirect, 2.3 stars: 'If you are a seller, beware. Sellers, give your stuff to Goodwill or donate to a local school. The website also provides their customers with a Shipping Estimator so that you can get an understanding of what it will cost you to ship your gear before you ever list it. I bought a guitar for my son for Christmas and I have been trying for WEEKS to get the company to even ship it. Very reliable. If you have any further questions, please feel free to contact our team through our Help Center. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It can ... please securely and responsibly disclose it to us at firstname.lastname@example.org. Consumers complaining about ReverbNation most frequently mention credit card, free trial and bank account problems. I've bought at sold about 10-20 pedals on Reverb. Share your voice on ResellerRatings.com Registered Member. Buyer said it wasn't exactly what he wanted. © 2020 Reviewopedia. They are a terrible service that takes the fee from every transaction while not protecting you at all. The company's marketplace was built to foster safe and secure transactions, inspire musicians to discover more ways to expand their playing and sound, and cultivate the most vibrant and inspired music community anywhere online. do yourself a favor use ebay it is better and the rever sellers are also selling on ebay and at cheaper prices to. Simple, Safe, Fast Using a Reverb Shipping Label gives you the option to purchase Reverb Safe Shipping for a fraction of your gear's sale price. I have made numerous attempts to get it corrected but reverb is refusing avoid these worthless fools just use ebay and paypal it is safer and easier with less headaches or risk of account getting locked.
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